The food was good, it was hot and fresh. I ordered a cappuccino shake, I got a vanilla shake. I am thankful they are open late. Not very many places are open any more after midnight. The service was quick and efficient. I would go there again
Oct 26, 2023
The service is great, y'all are so nice and polite all the time. What a pleasure to come here! The service is super fast. The food is pretty good, but the quesadillas with chicken etc have no actual meat in them. So I just don't order them anymore. The burgers are great and chicken nuggets too and so is your ice water. Thank you workers for the great service!
Oct 15, 2023
Late night order. Ordered 2 hot dogs tray. Chili, mustard, onions. One came with no chili and at least an inch of onions from end to end.
Oct 5, 2023
Always intimidated when I go to cookout. Feel like I have to move fast and the order taker doesn't help because they also move very fast! Lol. I'll get better..
Sep 23, 2023
Good food and nice workers. Had very long lines. But when nothing else is open you wait! Love their hours
Aug 10, 2023
First time eating at Cook Out. I went to Hillsborough Road location up the road from Duke Hospital.
The food: I got the $5.99 junior tray with "small burger," two sides (bacon wrap and cheese bites) and milkshake upgrade (blueberry cheesecake at $1.60 extra.
--The "small burger" was about the size of a regular Wendy's junior bacon cheeseburger, before Wendy's made the burgers smaller. The taste was similar but fresher. I paid $0.50 for cheese and $0.10 for tomato and chose not to pay for extras like bacon. The tomato was well worth it but next time might skip the cheese and upgrade to the regular $7.99 tray instead for their bigger burger.
--The bacon wrap did have a more than usual amount of bacon. But it did not have much other filling so it tasted essentially like pieces of bacon wrapped in tortilla. I'd rather have the bacon on my burger.
--The cheese bites were white cheddar in like a fried bread crumb. Think white cheddar Cheezits meets nugget. I liked the different flavor but would have liked a sauce.
--The blueberry milkshake was impressive! Much too thick to drink with a straw. Thankfully the cashier gave a spoon unasked. This is not really a milkshake, but a soft serve similar to Goodberrys vanilla concrete. There was actual blueberry pieces in my milkshake and cheesecake flavor was not artificial tasting like I feared (they serve cheesecake slices as well). Would definitely order again.
The price: $8.80 for a burger, two sides and a full size milkshake is not bad, especially for this area. The reality is though the price has increased from what I see in other photos, where the price of a regular tray is now the price of a junior tray. All things considered, I feel I got a good deal. However, it did feel like Cook Out was cheaping out by upcharging for $0.10 tomato and $0.50 cheese... those are pretty standard ingredients for burgers!
The packaging: I appreciated my burger and bacon wrap were both wrapped in aluminum foil. It stayed warm even as I walked a while trying to find a place to sit (there's Duke Gardens thirty minute walk away and also a golf course and Elleebee park). A+ for thoughtfulness as the cashier asked if I needed a bag.
Location: Has walk-up window for those on foot. You have to walk straight up to the window for the cashier there to open the window. They may not automatically open it. I appreciate this walk-up window but make no mistake this is primarily a drive through or pick up location. I didn't see tables and chairs around. And anyway it's difficult to get to as you cross highway roads without cross signs. Besides this though, this spot is a little fast food Mecca as there is a Bojangles, Krispy Kreme, Wendy's and Zaxbys all nearby.
The service: Must have had great luck, as the cashier (a Latino man) might have been the nicest cashier I've met in Durham yet. He was helpful about everything. The service was also extremely quick as he was calling out my order even before I was finished ordering. There wasn't a long line at around 6pm.
Overall: I was very much impressed with the milkshake, because at Goodberrys something of that size and flavor would cost $8 alone, not including any meal! I liked my food, it's packaging and overall service experience. The location is not very suited for people taking the bus. I would probably plan to spend $10-$12 next time for the full experience of the regular tray and the burger upgrades.
Jul 16, 2023
Consistently good service and food compared to other locations I have visited. Not the closest to my house but worth the extra couple of minutes it takes to get there! Killer bbq sandwiches for a fast food establishment, better than some sit down bbq restaurants I've been to. This location is drive thru only BTW.
Jul 2, 2023
The burgers are the best: freshly grilled, juicy and flavorful and very reasonably priced. The shakes are so thick you need a spoon, not a straw. By far the best fast food value around!
Jun 29, 2023
Kept seeing signs for this chain during our road trip, so we decided to try it. Not disappointed. Great value for good food. Fed a family of 4 for under $40, and no complaints on quality. 8/10, would eat here again.
Jun 27, 2023
This location was SUPER busy around 11:00-11:30 PM when my mom and I went, so it took a little bit but they moved as fast as they could in my opinion. And everything in our orders were correct!
Beef quesadilla was so good. This is one of the best Cook Outs I’ve been to!
May 22, 2023
Staff ability to flow during the peaks and slow time with ease. That matters when you are dining and looking for great service with food
May 19, 2023
I think there is improvement scope of order taking system, it was hard to explain them in few times. Food was warm, fresh and good. People in the counter are polite and helpful. Overall no complain, good food. I like cajyn chicken sanwhich, hushpuppies and fries. I heard their milk shake also good but never tried it yet.
May 12, 2023
Cookout is a dream! The choices and food is delicious. And the drive-thru or walk-up style is hard to beat, classic.
Mar 20, 2023
Cashier will not take a $20 bill that inadvertently ripped in half at the last moment. That is not good customer service to me. Otherwise one shooting last week in the parking lot renders this a sketchy area. Welcome to Durham.
Feb 12, 2023
They are very good just check your order before you leave. They do make mistakes I ask for big burger tray. Got 2 patties between bun. Told them with everything.
Jan 1, 2023
Good milkshakes & food by far only thing most important & ignoring is the lines 2 wait but 2 drive thru & u can park & walk up as well 2 order/wait!
Dec 24, 2022
this is the best cookout in durham... probably in NC. food is always dank and worth the wait. employees are super nice
Dec 14, 2022
Reliably good food. Be prepared to repeat your order multiple times and still check for accuracy at pick up. All it takes is patience and persistence