All Chick-Fil-A's I have been to go above and beyond with service, but this one takes it a step further. It's amazing how efficient they are with getting a huge line of cars through the drive-thru quickly, accurately, and with a smile. They also send emails with location specific rewards pretty often which is great to use in conjunction with their great app. My go-to restaurant in the area if I'm getting fast food. Friendly service, great food, reasonable prices and wait time. Highly recommend eating here.
Ms.R.H. Gregory
Jun 20, 2019
5
Although it was lunch time and very busy, my small order was quickly dispatched & totally correct to go. I love the service you receive. Plenty of energetic staff to help you.
Tim B
Apr 19, 2019
5
This location has amazing service and great food. The lines can be long at times, but that's just to be expected because of the quality. They do their best to manage volume with a double drive thru (that's also sheltered from the rain!) and an easy ordering system.
Doris Waddell
Apr 4, 2019
5
during the time I stop it was super busy .it. Was after school looks as if every school child had their parents or grandparents to stop at Chick-fil-A. Everyone seem happy the service went as a fine tune watch. With a crowd of people that side the employees didn't even seem to be hurried or unpleasant they were great. Smiles making sure everyone had their food in a short time. I was really impressed. I only ask for ice cream cone. I got treated very well. It's the family place to go. I enjoyed my visit
Kristen Morris
Mar 25, 2019
5
THE best one around. This one is close to my work and the service is fantastic. My order is always correct, even when it's "odd" or has special requests. They obviously spend time training their employees so their customers benefit from actual customer service. The one closest to my house is not worth a visit.
Buddy Priest
May 9, 2019
5
I believe truthfully in my opinion that this is the overall nicest, most friendliest place to eat in Durham when it comes to 'fast food'. But it doesn't feel like fast food though. Staff and management really raise the bar high here, and it shows.
PretiLady A
Jun 8, 2019
5
Such nice team of employees. Nice clean place to eat. Great service to there customers. Such a great place with great food!!... Chick- fil- A over any other restaurant the kids and I will always......Eat more chicken
Raven M
Mar 25, 2022
5
This is my favorite location in the area by far! Even through the tests of time with shortages, this location remains consistent with customer service. They have adjusted and refined their processes to uphold a high quality standard. It’s evident that great ownership and great management inspire and produce a great staff. Kudos to you all!
T C
Dec 18, 2021
3
I stopped by Friday around 3:00 to grab a bit on my way to work. Usually my experience at this location is absolutely amazing but not this day.
I was pulled out of the drive through line and placed in what there calling there 3rd line. I placed my order which was just for myself I was not ordering for a ton of people then I was instructed to park my car in a parking spot 4…which I did… I watched other cars also placing orders and being pulled into this “3rd line”. Which was not a problem until I sat there and watched these other cars getting there food and leaving. I kept watching the time tick away and I couldn’t get anyones attention to gain assistance. I finally just left…WITHOUT my order.
This location is normally very organized but not this day. The concept of this 3rd line needs to be better organized. You got my money and the only thing I got it return was being late to work with nothing to eat for dinner. I tried calling the restaurant as I was driving off and they don’t accept incoming calls…so since I was unable to communicate with the manager of this location by phone I decided this was the only way to communicate the problem.
Steve Earp
Dec 18, 2021
5
Great food Fast service. They are now allowing inside seating in the restaurant. Restrooms are clean and well maintained. Parking for inside eating is a little hard to park for since most of the parking lot is being used for the drive through customers.
Linda Barnett
Oct 13, 2021
5
This location is my favorite and the best. The service is fast and very well organized, even when the lines are stretched out. The staff are vert hospitable, friendly, polite and always thank me for coming. Many know me well by name and I just love it🥰
Ken Boone
Oct 1, 2021
5
I arrived on Friday at 4:30 and could not believe how organized they were. The line stretched fron the street and around the building and almost three times. There was six staff walking through the vehicles some taking orders and others collecting payments. The cars where almost continually moving and the order was passed to my car as I passed by. I got their always great lemonade and a chicken wrap with honey mustard sauce. Will definitely get that again.
May Gurl Jerry Bumblevillington
Sep 10, 2021
5
Super yum! Super fast too!! There ice is so good!! Good, FRIENDLY service. I most definitely.. no, I HIGHLY RECOMMEND!! … hey, maybe I can get a free chicken sandwich for writing this review? 😏
Nicky Dunn
Aug 13, 2021
3
Never thought I would say this but I'm very disappointed the last two times I've come through their first time you got the order wrong second time I order 4 Combos and extra food... you see me in my car by myself so you know I'm taking this home please explain and you couldn't even give me my drinks because you didn't have a drink carrier so I had to leave them there cuz I have nowhere to put them. blamed it on corporate please tell me what is going on y'all use to be so good and We always looked so forward every time I used to come not anymore.
Keith Samuels
Jul 16, 2021
5
They have drive thru down to an art form. Food is great as always. The employees are the best around. It looks scary with 50+ cars in line, but it moves very fast.
Z
Jun 26, 2021
5
The quality has not dropped despite the state of things. Great meal to get your mind off of things, just pay the wallet no mind for the day. Love the traffic maze to maximize efficiency!! Really good job ᕙ(͡°‿ ͡°)ᕗ
Mace
Jun 18, 2021
5
This location is either a well oiled machine or an efficient chicken sandwich factory. The lines wrapping around the restaurant two times are intimidating but do not fret. These folks will get you through in no time. It is absolutely amazing the level for which this team executes rain or shine. Truly commendable; well done.
Donte Johnson Bey
Apr 26, 2021
5
My kids love this place but on big orders we need extra Chick-fil-A sauce..... we order for 10 and 3 times only got 6 sauces. We pay good money for the food so give us sauce for fries and chicken......
inez parrish
Sep 9, 2020
5
Always good chicken so fresh!
Diamond Royal Richez
Sep 6, 2020
5
Always too packed
Tab Mcghee
Mar 26, 2021
4
The food was great as usual. However, trying to get the food is a whole different issue. It was crazy with all the different lanes and traffic cones everywhere. I must say it was organized chaos but I will still go back. They have outgrown this place and it's time for this Chick-fil-A to find a bigger location. It should still stay on this side of Durham but in a location with better parking and a larger size building.
Aaron Barrett
Mar 10, 2021
5
I seriously hope the owner of this location knows how hard their people work. I'm a door dasher, so I hit this location several times a day. It's always wrapped around the building and I'm always out of there in 10 minutes or so. They do it fast and they do it right. AND THEY'RE ALWAYS WEARING MASKS CORRECTLY! Go team.
Matthew Spell
Feb 26, 2021
5
This place is amazing! High quality fast food with service that is second to none. I’ve never experienced an establishment that is as efficient as the CFA on Roxboro Rd. I drive across town just to go to this one because I know, even if the line is out to the street, that I’ll be in and out in no time.
Buddy Bryson
Jan 15, 2021
5
The efficiency at this location needs to be studied and replicated by any company looking to improve. The line always looks long, but the speed and efficiency is always top notch without sacrificing customer service. The only negative I have is that Chick Fil A in general is on the low end of the Free to Meal ratio, and this location tends to not fill up the containers fully either.
Tristan Hardiman
Dec 20, 2020
5
I think their reputation stands for itself. Only they can go from two lines wrapped around the building but yet still have you in and out faster than other places. Great job.
Andrea C.J.
Dec 12, 2020
3
The fastest drive thru I have experienced. They need to keep in mind that it is hard to drive, give your order, and avoid running over the clerk. I much prefer to be still and place my order. The time and forward pace is faster and safer.
Jeremy Hoadley
Nov 15, 2020
5
The best fast food place on the earth. I would love to know how they never run out of food because this place stays packed. The staff are terrific always super nice. The service is sooooo quick. I have never seen a place serve so many people in a short time. This place will have my business till I die. I recommend this place a million times.
TJ “BIRDMAN” Declue
Oct 26, 2020
4
This location is good and very crowded but fast service. Very well done and the staff is friendly and attentive. Did I mention fast service especially in the drive thru!! Food great and always fresh made. Great job
Shel Bell
Sep 7, 2020
5
Bussin as usual 😋
Breeze 650
Oct 18, 2020
4
Excellent food. Friendly staff. Only complaint, the restaurant did poorly with my receiving an online prepaid order. I was directed by the employee to get into the long line after I stated that I was there to pick up an online order. Took two employees to find my order. Got to the pick up window and was told to pull into a parking space and someone would bring out my order. Would have been nice and efficient if they had a separate lane for prepaid online orders.
Lisa Johnson
Sep 20, 2020
5
No place on Earth like Chick-fil-A!!
Habibah Gooden
Sep 29, 2020
4
They're so friendly and polite at this location. I gave them 4 stars because of how crowded the drive thru can get. The cars are in the street at certain times of day, which is no fault of theirs.
E. Clary
Sep 10, 2020
5
Smoking Hot food! Blazing Hot fries. Drive through running at warp speed!
Renee Joyner
Sep 6, 2020
5
Great in every way! They are so organized dealing with high traffic, especially during COVID! Great quality in food and customer experience!
David Casey
Aug 28, 2020
5
Have eaten at Chick-fil-A many times during pandemic service always fast no matter how long the car line is and food is hot and delicious
Doug Clark
Aug 22, 2020
5
The single most efficient business of any kind , anywhere! And,. It's the most addictive, sought after food I can think of.
James Hallmon
Aug 9, 2020
4
This is a place of superior customer service. The food is pretty good too!!! Even as busy as they stay you are always greeted with a smile and are treated with the upmost courtesies. For this fact is probably why the chain is so successful. Other food chains should take a hard look at this model.
Sean Guenther
Jul 18, 2020
5
Just incredible! This Chick-fil-A adapts through the day as the lunch crowd picks up. They rearrange some safety cones to redirect traffic through the parking lot, create a 3rd (yes third) drive through lane, and an alternate exit path for the first two lanes. Cars never stop moving. I have never witnessed a more efficient management for a restaurant. These kids are hustling to complete orders and direct traffic, and this location also has the best contact-free practices for food and payments. If this Chick-fil-A were running the country, we'd already be covid free. Seriously, this place looks like a traffic jam, but moves like a freeway. AND does it safely while runners with gloves masks and totes come to you. 5 stars is not enough! Thank you for nailing it folks!
Ronni Fischer
Jul 15, 2020
5
The food is always fresh and I never have to double check to see if everything is in my bag.
Moon Theiasdottir
Jun 11, 2020
5
This restaurant is excellent. The drive thru is usually wrapped around the building, but they have an outstanding system to move the cars through quickly, with face-to-face ordering and delivery. Everyone wears masks. My order has always been made correctly, with everything hot and fresh. I definitely recommend this restaurant.
Game Gun
May 23, 2020
5
This Chick-fil-A was fast and friendly like many of the others ones I’ve visited previously.
I ordered a spicy chicken sandwich combo, with a fresh fruit cup and lemonade.
They bribe their chicken in pickle juice and then fry them, which gives them a great flavor.
George Allen
May 2, 2019
5
I pulled up at 7:46 am with about 18 cars in front of me. By 7:52 I had my food (3 chicken breakfast bowls...that's right 3! Just for me :). Who says good quality food on the go can't be time efficient. This chic-fil-a on Roxboro Rd is by far the most efficient, friendless and best quality chic-fil-a I have seen in the Durham area. Everyone that works there is upbeat and friendly. Most importantly they really seem to enjoy their jobs which means the service and product they're providing the public is going to be top notch. I've been to many chic-fil-a's over A LOT of years and this one is by far the best!
Rebecca Delk
May 18, 2020
5
Like most Chick-fil-a locations, this one is great! They are super efficient and dealing really well with social distancing. The line may look long but it moves super fast!
Heather Saunders
Jul 26, 2019
5
Very friendly and courteous staff and wonderful car cruise in!
Cailyn Pan
Feb 22, 2020
5
I love Chick-fil-A! When I was driving down to here, I went to a McDonald's and all of their machines were broken except iced tea. Even the ice cream machine! We came here and we got everything we wanted and the food was great. I believe we were at this location when we had this wonderful young lady who was the cashier. Her name was Shiloh and she was so cheerful and sweet. She helped us with allergy issues. The other cashier was so tired.
Thank you Shiloh for the great experience!
Nicole Robinson
Feb 2, 2020
4
The Customer Service was excellent. It was clean and every table had fresh cut flowers on them. The food was hot and taste great. We were greeted as soon as we entered the restaurant. Proceeded to place our orders, was told our order would be bought to use when ready. This type of service from a fast food establishment is unheard of. Will be visiting this location again. Keep up the good work.
C. Pruitt
Jan 24, 2020
5
Always 'my pleasure' to go to this location. Staff is awesome & the food is fantastic! I only hope corporate changes their mind and doesn't discontinue the side salad. Not everyone cares for fries and even fewer care for kale chips. Side salad is the perfect option as a side with a meal.
David Clevenger
Jan 28, 2020
5
Superb customer service. They had a network issue this morning and the crew responded wonderfully. The drive through line was out to the road when we arrived and a manager was greeting cars as soon as they got in the lot explaining the issue and handing out free cookie or ice cream cards. We were in and out of the lot within 10 minutes. There had to be 50 cars ahead of us. Lightening quick, order was perfect, all condiments requested in bag and polite workers. By far the best "fast food" chain around!
Travel Bugg
Jan 8, 2020
3
Just okay this time. My fry cup was half full and taste like sea salt was on them...extremely over salted. The cashier that helped me didnt know the menu. I wanted a veggie wrap like my daughter had shared with me last week. I described it to him...he said they didnt sale anything like that. I asked for extra pickles as I always do...I got 3 thin pickles. Hopefully this is just an off day for them. I was the only person in line for 2 minutes, so the order should have come easy.
Ernestine Perry
Dec 20, 2019
5
This store stay busy but the food is always fresh and hot. I also get a chance to relax while my little one makes new friends in the play area.
M Whitaker
Dec 9, 2019
5
Good food, great staff, quick service, more personnel serving people than any fast food or restaurant I have ever witnessed. Great customer service. Definite high standards, high food grade others should follow. Keep up the good work. Thank you.
Darryl Burgess
Nov 13, 2019
5
Order is always quick, and of good quality. Even though it is required of them to say "it's my pleasure", I believe they want to be helpful! Love Chick-fil-A 💜💖💜💖
Ronnie Edwards
Nov 5, 2019
5
I went inside because they had long double lines. Walked to to the counter and placed my order, paid for my meal and too a seat with drink in hand. My order was bought to my table in less than 2 mins. Great service.
Marisol Calderon
Sep 20, 2019
5
I love this chick-fil-a because they have great costumer service, the food is fresh, the chick-fil-a staff are really friendly and fast. Especially in the lobby their 3 employees they are so friendly and really nice. Mrs. Cordelia & Mrs. Irma & Mr. Victor and this young lady she is cashier she is really nice and friendly always smiling. Ms. Angie I love this place they make me feel at 🏡 ❤️❤️❤️❤️
Melissa Veasey
Oct 14, 2019
5
Always a good dining experience. The cashier took our order quickly and accurately. Then when we sat down the manager brought our food. Mind you we just sat down. As we are eatting another manager asked if everything was okay. Before we left we got refills at no extra cost.
Teresa Nichols
Sep 9, 2019
5
Is there ever anything negative to say about them? The chef salad was pleasing beyond my expectations. They were extremely busy but I was still able to place and receive my order correctly & quicker than other fast food restaurants.
Carlos McCabe
Oct 17, 2019
5
This place is amazing. The staff was kind, and friendly. The food was the epitome of quality. What stood out to me was this one employee that made my girlfriend, and I feel like we were welcome, and at home. Irma at one point saved my son from slipping on the floor. Chick-fil-A never ceases to amaze me. What an experience! Thank you Irma for making my family dinner that much better!
Judy Bradley
Aug 30, 2019
5
Best. Chicken. Ever! Fast service. I really like the fact that they are aware of children's need to move about and have kept a play area. The play area is really nice and clean and every child in it was having a ball!
I saw many different age groups and different races/ethnic persuasions in here and everyone was at home and enjoying themselves. Very clean, well kept up, obviously cared for and about by management, workers and customers alike.
LouBeth C
Apr 27, 2022
5
This is the best Chick-fil-A I have ever been to (& I have been to several throughout the east coast). Management is truly amazing & employees are genuinely happy to be there. It also helps that the food is awesome!! I never feel like a customer...I feel like a friend. They remember me by name & that's very special to me. Thank You Tony for running a great ship.
Ken Ray (mrkenray)
May 20, 2022
4
The most insanely busy half acre in Durham. This location was quick to adapt to the pandemic. The parking lot has been turned into a kind of maze in order to support all the takeout orders. It's a claustrophobic person's worst nightmare. Indoor dining has resumed as of May 2022. It's just as crowded on the inside as it is on the outside. Same food as it ever was. I do not agree with the company's politics but I cannot resist the chicken nuggets. Definitely look up the video "Chow down at Chick-fil-A."
rockhoya10
Jun 9, 2022
5
I wish I could rate this as a 5 star multiplied by a million!!!! This is the best restaurant, fast food or whatever else u choose, as far as customer service goes. Everyone, I mean everyone is wonderful and nice and helpful.
Its extremely rare to have a messed up order and if it happens it’s fixed instantly.
On top of that, they are the busiest chick fila around my area by far and they can love the cars quicker than any restaurant I have ever been too!!!!
I cant say enough about the customer service and quicken was.
Lastly, the food is just awesome here. I have NEVER had a bad meal or experience here
Please keep this management and staff forever. Pay them big bucks!
Melanie Woods
Aug 10, 2022
5
Food is always good. They just redid they one, they really needed to double the amount of inside seating. Outside seating would have been nice too. This is our first time visiting since the renovation. It's nice, but not as much seating. It's almost like they prefer everyone to go through the drive thru. I can't stand going through a drive through. The new Peach milkshake is really good.
Karol Brown-Shoffner
Aug 27, 2022
4
A little tight coming into the Drive through from off the street. The lines moved pretty smoothly at the hour, 3ish. Great outside Associates. Chicken sandwich 🥪 was delicious. Just the way I like it, more chicken than bun, seasoned and cooked extremely good.
Deborah Ferrell
May 6, 2022
4
Great drive thru; very efficient. Sandwiches and fries fresh and hot. 4 stars because the pickles were smashed or chopped up....definitely different, on both our sandwiches. With that being said, we enjoyed our meal and not a crumb left.
Bryan Poer
Aug 19, 2022
3
It seems the portion of ice cream continues to be less and less for what I am paying, so I suppose I will just buy it at the grocery store from now on. I'm paying far too much to get half of what should be there. The photos don't really due justice to how little is in there. Shameful!
rockhoya10
Aug 15, 2022
5
I wish I could rate this as a 5 star multiplied by a million!!!! This is the best restaurant, fast food or whatever else u choose, as far as customer service goes. Everyone, I mean everyone is wonderful and nice and helpful.
Its extremely rare to have a messed up order and if it happens it’s fixed instantly.
On top of that, they are the busiest chick fila around my area by far and they can move the cars quicker than any restaurant I have ever been too!!!!
I cant say enough about the customer service and quicken was.
Lastly, the food is just awesome here. I have NEVER had a bad meal or experience here
Please keep this management and staff forever. Pay them big bucks!
MsLady 003
Jul 31, 2022
3
Something about my salad was different. Not bad, just different. New packaging, few or less ingredients, something missing maybe?? I'm not sure. Maybe it was my taste buds. Out of one of my favorite items which happens more often on my visits. But the great customer service and constant checking up on you and cleaning around you made up for it I guess. It was a little overwhelming inside. Maybe because I prefer a little privacy so I can enjoy my food. Everybody's different. I'll probably stick to drive thru from now on. Still a great location. I'd definitely go back again after months have passed.
Zackary Johnson
Ms.R.H. Gregory
Tim B
Doris Waddell
Kristen Morris
Buddy Priest
PretiLady A
inez parrish
Matthew Spell
Tristan Hardiman
Jeremy Hoadley
Renee Joyner
David Casey
Doug Clark
James Hallmon
Sean Guenther
Ronni Fischer
Moon Theiasdottir
Rebecca Delk
Heather Saunders
Cailyn Pan
Nicole Robinson
C. Pruitt
David Clevenger
Travel Bugg
Ernestine Perry
M Whitaker
Darryl Burgess
Ronnie Edwards
Marisol Calderon
Melissa Veasey
Teresa Nichols
Carlos McCabe
Judy Bradley
