I was having a rough day and decided to go to CFA for lunch. I had been crying and was still having trouble holding it together in the drive through. When I asked where to pay the very kind staff person (Cooper, I think), said not to worry about it. It was so unexpected and kind, I of course, started crying more. It was surprising in this world, to have a stranger care. Then I pulled up to get my order and a manager (I'm so sorry, I didn't catch his name through the tears) was waiting with an ice cream and cookie for me! He took some time in the busy drive through to talk to me and encourage me. I cannot even express how much it meant that my problems mattered to strangers. Thank you CFA! You made me feel better on a difficult day and made me remember there are kind people everywhere!!!!
Nick Blanton
Jun 17, 2025
5
Put in an online order for carry out. Showed up got the notification that the order was ready, went inside. Normally chickfila is very fast and have my order ready when I go in, this time I waited for about 5 minutes. They were a little confused on what happened to my order “probably stolen” so as I’m waiting for them to make a new order this lady comes up to me and gives me a free milkshake because she made an extra one on accident. That’s a PLUS. Then 2 mins later the guy comes back over and hands me my food and gave a SINCERE apology and gave me a gift card because the wait was longer than normal. I didn’t ask for any of it. They demanded better service from themselves. That is why I will always choose chickfila over any other fast food. They care, they are responsible, they’re detail oriented and have standards. No other company is giving a customer a free milkshake and a gift card for waiting an extra 5 minutes. Thanks guys you never disappoint.
Chris Roberts
May 16, 2025
3
May 15, 2025. Roxboro Rd location. Huge fan, frequent customer, seriously, almost daily. I exclusively use the App for Mobile thru service and 9.8 times out of 10 my order is perfect. However, for about the last month I would say 9 times out of 10 my order has been wrong. Wrong drink, ordered 2 of something and only got 1, very long wait after I've been asked to "pull forward" and still got wrong order, etc.
I don't know what has changed with this location but you have to do better. You have been so reliable and for a mom with a busy life that's huge. Recent service been very disappointing.
Kevin Kendrick
May 13, 2025
5
Visited today and had lunch with the owner. What a pleasant man. One of the nicest and cleanest CFA’s I have ever been in!!
Haley Bodhaine
Apr 9, 2025
5
Great location and service! The play area for kids has been removed though. No kids play place at this location anymore. Which is fine, but I saw there were older pictures posted that showed the play area and I thought it was still there. Just want to let others know so they know what to expect
Briana Phillips
Mar 25, 2025
5
I’ve always had such a positive experience at this location! Simba, who took my order had excellent customer service skills, I’ve never had so much fun placing an order at a fast food establishment before! (Not to mention the food is always so fresh)
Taylor Bonner
Mar 22, 2025
3
I had did a mobile order because the line was really long, I had asked for extra sauce and a cup of ice which I got and appreciate but it was when I got home where the errors were. A good amount of the fries were hard and crunchy to eat and I got a 12 count nugget but only received 10. Service was good but pls count your nuggets.
Jordan Patterson
Mar 14, 2025
5
I cannot speak highly enough of this particular Chick-fil-A! All of the staff here are wonderful, but one employee went above and beyond to make our day super special today! Huge 'thank you' to Micah (lovely gentleman with gorgeous red hair) who made my kiddo's day by being extremely kind, welcoming, and generous. We will continue to come back because of our experience here!
Leslie Boyd
Jan 26, 2025
5
Good food and fast service. They always get our order right.
Grey Shades
Jan 19, 2025
5
Literally the fastest Chick-fil-a in NC I swear! I love the service and mobile app makes pick up even faster. The staff is always nice too.
J Punt
Jan 4, 2025
5
We love this CFA so we much we decided to pay it a visit for for our little gender reveal. We gave our cashier, Daniel, the envelope from the ultrasound with baby's gender and asked for cookies and cream if it's a boy and peppermint if it's a girl. They happily obliged our unusual request and even gave us free cookies and a little stuffed cow! Overall it was a great experience as usual. CFA is an all timer.
Windy Lynn
Jan 1, 2025
5
Hands down the best Chick-fil-A I've ever been to. Everyone was so friendly and I loved the bookcase with books in the back. Perfect spot to hang out for a quick bite to eat.
Jay Meade
Dec 2, 2024
5
All car line staff are friendly and polite (which in today’s world is an oddity), and the food is great! I’m glad to see them leading young men and women in the path of common decency!
Dana Everette
Oct 1, 2024
3
They used to be amazing.. but recently every time I come they are forgetting a side or an entree.. it’s happen multiple times. Overall everyone is super nice, they just aren’t as amazing as they used to be.
Daniel luis Alicea
Aug 13, 2024
5
⭐️⭐️⭐️⭐️⭐️
Xavier's Service is Top-Notch!
I recently visited Chick-fil-A, and I have to give a shoutout to Xavier for making my experience exceptional. From the moment I walked in, Xavier greeted me with a warm smile and genuine enthusiasm that instantly brightened my day. He was incredibly attentive, ensuring that my order was perfect and even going the extra mile to suggest some menu items that I hadn't tried before.
What really stood out was Xavier's professionalism combined with his friendly demeanor. He was quick, efficient, and made sure that every customer felt valued. Even during the busy lunch rush, he handled everything with ease and a positive attitude. It's clear that he takes pride in his work, and it made my visit all the more enjoyable.
If you're ever at this Chick-fil-A, make sure to look out for Xavier—he'll make your meal experience truly outstanding!
Brian Siddle
Jul 31, 2024
5
It was an absolute madhouse when I went...and this location still got through the lines quickly and were nice. The managers were VERY involved in helping keep things running both inside and out. They also kept the tables clean, no complaints!
Ken Ray (mrkenray)
Jul 17, 2024
4
The most insanely busy half acre in Durham. This location was quick to adapt to the pandemic. The parking lot has been turned into a kind of maze in order to support all the takeout orders. It's a claustrophobic person's worst nightmare. Indoor dining has resumed as of May 2022. Mobile/delivery window added summer 2024. It's just as crowded on the inside as it is on the outside. Same food as it ever was. I do not agree with the company's politics but I cannot resist the chicken nuggets. Definitely look up the video "Chow down at Chick-fil-A."
