Chick-fil-A
Phone: (919) 620-0897
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 5:45 AM – 10:00 PM
Tuesday: 5:45 AM – 10:00 PM
Wednesday: 5:45 AM – 10:00 PM
Thursday: 5:45 AM – 10:00 PM
Friday: 5:45 AM – 10:00 PM
Saturday: 5:45 AM – 10:00 PM
Sunday: Closed
Tuesday: 5:45 AM – 10:00 PM
Wednesday: 5:45 AM – 10:00 PM
Thursday: 5:45 AM – 10:00 PM
Friday: 5:45 AM – 10:00 PM
Saturday: 5:45 AM – 10:00 PM
Sunday: Closed
Map
Google Rating
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Five stars and possibly an extra star hidden in the sauce bag.
You expect a certain level of excellence at Chick-fil-A. Polite staff, consistent food, and at least three people telling you “my pleasure” before you even finish saying thank you. That is the baseline. But this Chick-fil-A on Hillsborough Road somehow managed to level up an already elite operation.
First off, the staff is unreal. Friendly, cheerful, and genuinely happy to be there. Not “corporate training happy,” but “we actually like humans” happy. You feel less like a customer and more like a welcomed guest who just showed up for dinner.
Now let’s talk about the sauces. We asked for extra jelly and barbecue. Not “a little extra.” Not “two packets when you asked for three.” I mean MAXIMUM JELLY. And folks… they understood the assignment. The bag came out heavier. I briefly worried about structural integrity. This is the kind of generosity that restores faith in fast food humanity.
Food was hot, fresh, and exactly what you expect from Chick-fil-A when they are firing on all cylinders. Drive-thru delivery came with a genuine smile, efficiency, and zero chaos. It was smooth, fast, and oddly comforting.
Some Chick-fil-As are good. This one is great. It makes you want to come back, not just for the chicken, but because you leave in a better mood than when you arrived. My pleasure, indeed. -
WARNING: I order a grilled Chick-fil-A sandwich from here. I took two bites out of it and could tell something was wrong, I looked at it and noticed that chicken was raw. I called and they stated there was nothing they could do about it because I ordered it through door dash. Horrible customer service for someone who genuinely enjoys Chick-fil-A and regularly spends money with the company. But who cares when it’s a big company and I’m just 1 little person. This is the worst Chick-fil-A in Durham.
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Today was not a good day for me at this chick fila. I hate when you become a regular then they start to lack the authentic guest service and good food that you become accustomed to. It’s like they just give up. NO MAYO IN THE BAG!! After putting it on my order. which this happens quite a bit. I over look it because i enjoy their food. Now it’s just annoying. Who wants a sandwich without sauce. DRY DRY DRY!! Then I order an almost 8.00$ Bowl of soup and it gets full 3/4 the way. Seriously. saving on food cost by ripping someone off on an 8.00$ bowl of soup!!! Before anyone comes for me… i did not do that myself!! They have made a habit of doing this to their soups!! I’m just sick of it.
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I haven't even gotten my food yet.... I'm still in the drive thru waiting but I just got waited on by Tony and he was such a SWEET BB ANGEL I ran to the review section to give him a 10/10. I'm a sucker for great customer service and, well, five stars for Tony!
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TERRIBLE experience. Drive through worker was acting as if she couldn’t speak. Lied to me and said they were not on lunch just to end up giving me lunch. paper, fries, and hash browns, all in what was supposed to be a french fry container. Strawberry lemonade but the purée was on top of the ice??? Will NEVER come back to this location i’m disgusted
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