I don't think I've had a bad experience at any chick-FIL-a location. The order takers have to stand outside in all kinds of weather and be polite and friendly and smile and they do! Only thing I don't like about ordering from a person is that I can't see the menu and I have to ask questions. I know I could use my phone but I don't always think about it when I get there.I wish they would bring back the chicken salad sandwich. It was my favorite.
Lucy Marie
Jan 10, 2023
5
Customer service is amazing. We didn't wait in line long at all , the food was nice and hot. My salad was so fresh and my lemonade was nice and cold. I definitely will be going back again.
GM GM
Dec 31, 2022
3
The staff is friendly and helpful, however, either the person taking the order isn't entering it as requested or the staff that assembled the order isn't putting it together as requested. Items are often missing or added, such as eggs or cheese missing from the salad. Only 2 tomatoes?! Whipped cream that l told them that I didn't want to be added to the milkshake. I love the food when it is correct. If they don't have items, they should just say. They should read the order and not just put it together because they're running on autopilot. I hate to pause the drive-thru while I check through all the bags, but I hate even worse to get home and have my family upset. The drive-thru will just have to be backed up with customers waiting while I check everything. 😒
Karol Brown-Shoffner
Aug 27, 2022
4
A little tight coming into the Drive through from off the street. The lines moved pretty smoothly at the hour, 3ish. Great outside Associates. Chicken sandwich 🥪 was delicious. Just the way I like it, more chicken than bun, seasoned and cooked extremely good.
Bryan Poer
Aug 19, 2022
3
It seems the portion of ice cream continues to be less and less for what I am paying, so I suppose I will just buy it at the grocery store from now on. I'm paying far too much to get half of what should be there. The photos don't really due justice to how little is in there. Shameful!
rockhoya10
Aug 15, 2022
5
I wish I could rate this as a 5 star multiplied by a million!!!! This is the best restaurant, fast food or whatever else u choose, as far as customer service goes. Everyone, I mean everyone is wonderful and nice and helpful.
Its extremely rare to have a messed up order and if it happens it’s fixed instantly.
On top of that, they are the busiest chick fila around my area by far and they can move the cars quicker than any restaurant I have ever been too!!!!
I cant say enough about the customer service and quicken was.
Lastly, the food is just awesome here. I have NEVER had a bad meal or experience here
Please keep this management and staff forever. Pay them big bucks!
Melanie Woods
Aug 10, 2022
5
Food is always good. They just redid they one, they really needed to double the amount of inside seating. Outside seating would have been nice too. This is our first time visiting since the renovation. It's nice, but not as much seating. It's almost like they prefer everyone to go through the drive thru. I can't stand going through a drive through. The new Peach milkshake is really good.
MsLady 003
Jul 31, 2022
3
Something about my salad was different. Not bad, just different. New packaging, few or less ingredients, something missing maybe?? I'm not sure. Maybe it was my taste buds. Out of one of my favorite items which happens more often on my visits. But the great customer service and constant checking up on you and cleaning around you made up for it I guess. It was a little overwhelming inside. Maybe because I prefer a little privacy so I can enjoy my food. Everybody's different. I'll probably stick to drive thru from now on. Still a great location. I'd definitely go back again after months have passed.
rockhoya10
Jun 9, 2022
5
I wish I could rate this as a 5 star multiplied by a million!!!! This is the best restaurant, fast food or whatever else u choose, as far as customer service goes. Everyone, I mean everyone is wonderful and nice and helpful.
Its extremely rare to have a messed up order and if it happens it’s fixed instantly.
On top of that, they are the busiest chick fila around my area by far and they can love the cars quicker than any restaurant I have ever been too!!!!
I cant say enough about the customer service and quicken was.
Lastly, the food is just awesome here. I have NEVER had a bad meal or experience here
Please keep this management and staff forever. Pay them big bucks!
Ken Ray (mrkenray)
May 20, 2022
4
The most insanely busy half acre in Durham. This location was quick to adapt to the pandemic. The parking lot has been turned into a kind of maze in order to support all the takeout orders. It's a claustrophobic person's worst nightmare. Indoor dining has resumed as of May 2022. It's just as crowded on the inside as it is on the outside. Same food as it ever was. I do not agree with the company's politics but I cannot resist the chicken nuggets. Definitely look up the video "Chow down at Chick-fil-A."
Deborah Ferrell
May 6, 2022
4
Great drive thru; very efficient. Sandwiches and fries fresh and hot. 4 stars because the pickles were smashed or chopped up....definitely different, on both our sandwiches. With that being said, we enjoyed our meal and not a crumb left.
LouBeth C
Apr 27, 2022
5
This is the best Chick-fil-A I have ever been to (& I have been to several throughout the east coast). Management is truly amazing & employees are genuinely happy to be there. It also helps that the food is awesome!! I never feel like a customer...I feel like a friend. They remember me by name & that's very special to me. Thank You Tony for running a great ship.
