Chick-fil-A
Phone: (919) 620-0897
Cuisines
- American
- Casual Dining
- Fast Food Chains
- Restaurants
Hours
Monday: 5:45 AM – 10:00 PM
Tuesday: 5:45 AM – 10:00 PM
Wednesday: 5:45 AM – 10:00 PM
Thursday: 5:45 AM – 10:00 PM
Friday: 5:45 AM – 10:00 PM
Saturday: 5:45 AM – 10:00 PM
Sunday: Closed
Tuesday: 5:45 AM – 10:00 PM
Wednesday: 5:45 AM – 10:00 PM
Thursday: 5:45 AM – 10:00 PM
Friday: 5:45 AM – 10:00 PM
Saturday: 5:45 AM – 10:00 PM
Sunday: Closed
Map
Google Rating
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Five stars and possibly an extra star hidden in the sauce bag.
You expect a certain level of excellence at Chick-fil-A. Polite staff, consistent food, and at least three people telling you “my pleasure” before you even finish saying thank you. That is the baseline. But this Chick-fil-A on Hillsborough Road somehow managed to level up an already elite operation.
First off, the staff is unreal. Friendly, cheerful, and genuinely happy to be there. Not “corporate training happy,” but “we actually like humans” happy. You feel less like a customer and more like a welcomed guest who just showed up for dinner.
Now let’s talk about the sauces. We asked for extra jelly and barbecue. Not “a little extra.” Not “two packets when you asked for three.” I mean MAXIMUM JELLY. And folks… they understood the assignment. The bag came out heavier. I briefly worried about structural integrity. This is the kind of generosity that restores faith in fast food humanity.
Food was hot, fresh, and exactly what you expect from Chick-fil-A when they are firing on all cylinders. Drive-thru delivery came with a genuine smile, efficiency, and zero chaos. It was smooth, fast, and oddly comforting.
Some Chick-fil-As are good. This one is great. It makes you want to come back, not just for the chicken, but because you leave in a better mood than when you arrived. My pleasure, indeed. -
WARNING: I order a grilled Chick-fil-A sandwich from here. I took two bites out of it and could tell something was wrong, I looked at it and noticed that chicken was raw. I called and they stated there was nothing they could do about it because I ordered it through door dash. Horrible customer service for someone who genuinely enjoys Chick-fil-A and regularly spends money with the company. But who cares when it’s a big company and I’m just 1 little person. This is the worst Chick-fil-A in Durham.
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TERRIBLE experience. Drive through worker was acting as if she couldn’t speak. Lied to me and said they were not on lunch just to end up giving me lunch. paper, fries, and hash browns, all in what was supposed to be a french fry container. Strawberry lemonade but the purée was on top of the ice??? Will NEVER come back to this location i’m disgusted
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5 stars because of Dashae. She went above and beyond to make my order exactly what I was looking for, beyond what I even asked. I have never left a review for a fast food restaurant before, but I want her to get recognized for her excellent service and thoughtful personality. Thank you very much Dashae.
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I went to this restaurant in person and ordered a number of items for my family’s dinner. Including a CF sandwich. The manager Sandra was watching/helping the person who took the order. I takes with her and she was very nice. I took the bag home to discover that the CF sandwich was not included. My receipt showed the CF sandwich. My wife didn’t get her dinner. I immediately called but no one answered. I left a message but no one called me back. It was very disappointing.
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