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Chick-fil-A

4.3

4139 Durham-Chapel Hill Blvd
Durham, NC 27707
Phone: (919) 402-2092
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Google Reviews

Photo of Hanna Sherief Hanna Sherief
Oct 1, 2019 5

Always great consistent service with top quality results. If I have to have a fast food stop I will go out of my way to make it this location. When they feel they were too slow in servicing you they always give me incentives and coupons for when I come back which is always very mind blowing to me since their opinion of "slow service" is still top notch! Love it.

Photo of Bob Young Bob Young
Oct 7, 2019 3

I eat at this Chick-fil-A a lot. Normally they are great. Tonight I order my usual, they quickly take my payment without scanning my app (No credit for this meal). I get my meal, pull forward, no fries. I park, go inside, tell a manager & he promptly gives me fries. I go home and they gave me ranch instead of avocado lime and no napkins. You are usually much better.

Photo of Lee Wigginton Lee Wigginton
Sep 7, 2019 5

I have been to this particular location many, many times and have saved it as my location in my app because I have never had a disappointing experience regardless of the time of day or level of customers. I have been to several other locations nearby - still keep coming back to this one regardless if I have to drive a little extra. Every item I have had off the menu had been well prepared and accurate whenever I use my app. Even the Greek Parfait Yogurt is superior at this location. I am rating them five stars because of whatever is in their control, they strive for excellence and exceptional customer care.

Photo of Coreen Oei Coreen Oei
Oct 17, 2019 5

Went there for breakfast 2 weeks in a row. Love the breakfast menu. The chicken biscuit was right sized for breakfast while the sausage, egg and cheese biscuit was a bit larger. Especially liked the decor of the place, bright and cheery.

Photo of James Mapel James Mapel
Oct 4, 2019 4

Good food( chicken sandwich and waffle fries). Lemonade very good. This location is busy. Drive thru is little slow compared to other locations.

Photo of Luis Chirivella Luis Chirivella
Oct 22, 2019 5

It's really close to my work so this is my place to go. There is always a car Lane but it's usually fast and 99% of the time they don't mess with my order. They are always happy and cheerful.

Photo of Christy Dunkley Christy Dunkley
Nov 11, 2019 5

Neat, nice, friendly place and service. Food is always good and hot. Special orders are correct. Parking lot is not the best but for the location it works.

Photo of Sam Hebda Sam Hebda
Nov 26, 2019 5

Obviously the best. Industry standard for clean quick fast food that taste amazing!! They have a great friendly staff and always a pleasure to interact with them. If you want to make them smile tell them it's my pleasure before they can say it!!

Photo of Lauren Martin Lauren Martin
Jan 3, 2020 5

Great service! Our order took slightly longer than usual and they offered us a complimentary meal without us even asking. On top of that, the food was delicious!

Photo of Brian King Brian King
Jan 3, 2020 5

The food is always hot and delicious here. The service is the best in the industry, other fast food places could learn a lot from here. The menu could use some additions such as parmesan chicken sandwich or cordon blue sandwich ... hint hint...

Photo of Vickie Howell Vickie Howell
Jan 11, 2020 5

Wonderful chicken nuggets with a diet frosted lemonade small. With BBQ sauce. I was treated like they needed my money.

Photo of D Hewlin D Hewlin
Jan 20, 2020 5

I mainly eat at this fast food place if I do eat at one. I always get hot food! It's very discouraging to get warm/cold food with it being known 99% of the time. If an item sit in the warmer over 3 mins.. it's just that WARM.

Photo of Kim Jessee Kim Jessee
Mar 12, 2020 4

As usual it was great, only problem I had was they forgot the extra pickles (well they gave us some but I made it real clear that I needed more) but really truly gave us BBQ sauce instead of Polynesian. And my daughter and I have to have that. It just makes everything taste better. But I quick trip inside and all was well with the world. Just really glad I checked the bag before I left. (Chick-fil-A is an hour away from home) 🤨

Photo of Brianna Green Brianna Green
May 31, 2020 5

Love the spicy chicken sandwich the fries and mac and cheese is so good but I do wish that it won't take a long time to order your food

Photo of gail bell gail bell
Jun 11, 2020 5

The service drive thru was fast based on durham fast food restaurants always. Hot food with pleasant attitudes. I'll pay for that service all day with a smile

Photo of Sizo Ncube Sizo Ncube
Jun 23, 2020 5

Friendly staff. Because of the virus, there's no sit-down eating, but a friendly lady brings your food outside for you. Pretty fast and efficient service.

Photo of Christine Hawkins Christine Hawkins
Jun 20, 2020 5

Loved it quick service too. The do a good job listing to their customer service.

Photo of judith khavogoi judith khavogoi
Jun 11, 2020 3

Longest time I spent at a chick fil A drive thru and the person handing me my food had no mask 😒

Photo of Joe Weezer Joe Weezer
Jul 21, 2020 5

Wish they had a way for truckers to get in. No problem though. Staff was happy to get my order, it was fast and easy. Will return to this location.

Photo of Alex Jenkins Alex Jenkins
Jul 22, 2020 5

Pulled through the drive through Saturday after shopping all day. The line looked horrible but with 2 order takers outside and several tents providing shade NOT ONLY for the staff but ALSO for the customer's comfort. And all in all we were only on premises apx 10 minutes before receiving our refreshment.

Photo of Kerri Goust Kerri Goust
Aug 7, 2020 4

Everybody loves Chick Fil A. I had the pleasure of being there when all of the rest of SW Durham was there also. Waiting for quality food that never disappoints...no problem!

Photo of Nicole Cruz Nicole Cruz
Aug 29, 2020 5

It was pouring out that night so I have the young lady under tent my umbrella

Photo of Alex Lozagui Alex Lozagui
Sep 12, 2020 5

The best hamburgers of all America

Photo of Tony P Tony P
Sep 17, 2020 4

Love chick fil a

Photo of Nikki Brown Nikki Brown
Sep 12, 2020 5

Staff always nice day or night. Lines may be long but moves quicky. Love coming here

Photo of Venus rain (Venusrain369/Divination) Venus rain (Venusrain369/Divination)
Sep 16, 2020 5

Great food at a great value. Healthy ingredients! Salads! Shakes! Grilled chicken sandwiches- Spicy chicken sandwiches! Brownies! Chocolate chip cookies! Yogurt parfait with fruit! Fruit cups!

Photo of Jim Gundersdorff EA Jim Gundersdorff EA
Sep 26, 2020 5

These Chicken folks that are really cows trying to save their friends have this "take out and pick up" well in hand. This is like a precision bobsled team getting you in and out in no time. Every time I go to any of their locations there is a line but that lines speeds you out the door and you never feel rushed! The food is good too!

Photo of Palace Dawson Palace Dawson
Nov 9, 2020 5

By far the most polite Buffet I have ever visited. They were very clean. The food was really good. Best Chinese Styled food Is have ever had and it was all fresh.

Photo of Joy Reyes Diaz Joy Reyes Diaz
Nov 11, 2020 5

There truly is a cult of people who work at Chick-fil-A and they are the most marvellous group of people that I have ever come across! They get kudos to go to heaven with how well they treat the smallest to the largest and everyone in between. They are a family that treat you as honored guests and always strive to make you happy. Amazing people! As if the chicken wasn't enough. LOL thanks you guys

Photo of Lorne Elli Lorne Elli
Nov 27, 2020 5

North Roxborough Road could teach Air Traffic Control about speed and efficiency. Food is always great and shakes. 7 STARS OUT OF 7. Staff the best.

Photo of Gabriel McCrea II Gabriel McCrea II
Dec 23, 2020 4

They're always in the upper echelon; above fast food, but not quite a restaurant. I wish they had more items, though. They got rid of the chicken salad sandwich... which kinda hurt.

Photo of Denise Spring Denise Spring
Jan 9, 2021 5

These folks know how to run a drive thru! They moved 20+ cars through in about 10 minutes. I challenge any other fast food place to do that. AND with the always pleasant and courteous team members.

Photo of Ricky Phillips Ricky Phillips
Jan 2, 2021 5

The food is ALWAYS hot and delicious. And the service is World class. Even during this ruff time, they continue with there high standards. Thank you for being here for ys.!!!!

Photo of sai balu sai balu
Feb 22, 2021 5

My wife likes Chick-fil-A..have been avoiding drive through based on crowd. Took a chance with the crowded drive thru. They did an excellent job of moving us along very fast. Food, I am being told, was good as well.

Photo of Merica Forbes Merica Forbes
Dec 19, 2020 3

Normally on they are one of the best in Durham but 2 times they have cheated me out of items paid for. They did offer to replace one order.

Photo of Jeff Eubank Jeff Eubank
Apr 18, 2021 4

Went through the drive through. Very fast and our order was correct except got a small tea instead of a large like I ordered

Photo of Vanessa D E McMillan Vanessa D E McMillan
May 4, 2021 5

My friend wanted a sandwich from this place. It has to be very popular as the line just kept on growing. It took over 45 minutes in line and she assured me it was worth the wait for her. I don't care for chicken.

Photo of Keith Stanfield Keith Stanfield
Jun 21, 2021 4

Pretty fast and friendly given the business there. Please encourage the window/food presenters to greet the guest and not hold side bar conversations with other employees. Not bashing, just giving feedback. Ordered 3 sandwiches, 1 was incorrect but still delicious.

Photo of Donna Leacock Donna Leacock
Jun 16, 2021 5

I was impressed that even though the drive thru line was long, but it moved steadily because they had people come to your car, take your order on a tablet, at the window they confirm your order and it's handed to you! A very efficient system! I wish more restaurants adopted this way of service! Also, I have to say I've never been to a Chick-fil-A and gotten bad service, and I've been to quite a lot of them! As a franchise, they're the best; they maintain a high standard of courtesy, excellence, and the food is always well prepared and delicious!

Photo of Elder C Charles Elder C Charles
May 22, 2019 5

Another one of my family's favorite dining choices located in the old South Square shopping center area off of 15/501. I love both their chicken nuggets and original chicken sandwich minus the pickles. Their food is always fresh and hot. I have never perused their dining facilities but, I have never seen no matter what time of day or night when this food chain isn't busy. They have the best employees who are always courteous and smiling while they ask for your orders and take your money. Definitely highly recommended and love that the employees have Sundays off to spend with their family, friends, and attend church service.

Photo of Christina Scales Christina Scales
Mar 6, 2019 5

I go here for lunch often as well as having thing catered to our office and they are pretty efficient. Its Chick-fil-A so sometimes there is a wait but it is always worth it. But you can always call it in ahead of time and just pick it up. Its a beautiful thing. I love their fruit cups.

Photo of S. Butterfly Garrett S. Butterfly Garrett
Mar 27, 2019 5

The staff & the food is always great. Any time I have a problem the staff worked fast to get it corrected. My 5yr old loves this place better than its competitors as I'm happy for that.

Photo of Danny Debo Alston Danny Debo Alston
Jun 5, 2019 5

Chick-fil-A is a great place for your family they always have great tasting and exciting foods fun to have events their birthday parties meetings for jobs a variety of things the food is great it comes out on time and staff is excellent very polite very courteous and I love that they treat you like you were somebody a human being