This location is well-managed and efficient but a little confusing if you dont order ahead on the app. They don’t take orders in the drive thru. You have to check in at stand in the front (directly at the entrance), then wait for them to move the pylons to allow you to go into a special lane to place an order. At night time, the sign to do this isn’t easily seen, so you may miss this step entirely. They could improve by having more visible signage at night for people who want to order on site.
Jason Wolonick
Aug 14, 2023
5
I was here at 1pm today and order for mobile pickup. The parking lot was completely full with the drive through line exceeding space available on the property and there were employees stationed across the lot, funneling and taking orders, all wearing their own unique Level 3 safety reflectors. This staff was very pleasant, focused, and rapid in their performance. There were employees working as runners across the lot surprising drivers with their orders before they were able to make it halfway to the pickup window. There was also a wheelchair user employee placed effectively and comfortably in his own area of operation where we could best be utilized. I noticed a manager on-site named Stephen who was leading this crew from the parking lot, working as a runner himself. I could tell the employees were gaining a lot of energy and morale by working closely with a manager that leads by example. My wife and I were very impressed by this incredible performance of efficiency. I do not post reviews often, i just had to take time out of my day to recognize and describe this awesome performance. I wish Stephen and his team could run parking for events at Dix Park then i wouldn’t be missing the opening acts every year at Dreamville
Al Bake
Jul 21, 2023
5
We hit the drive-thru as we were between appointments. The staff was very friendly and provided a menu for us to order from, which made it easier to make our selection. We did not have long to wait for our order as it was ready when we pulled up. The salad and frosted lemonades were delicious.
Insang Yoo
Jul 13, 2023
5
My favorite Chick-fil-A in Durham area. Employees are super friendly, and this place is very clean. Needless to say, foods are awesome :)
Louis C.
Jun 24, 2023
5
Chick-fil-A is solid. One of the few, is not the only, places that continues to provide good food and service consistently in the post covid and high inflationary times.
Good job!
John Jones
May 31, 2023
5
This is one of the nicest and cleanest places I've been to. To be a fairly old facility, it is well maintained. It looks like a recent build. Staff are very friendly and the staff all seem to work in unison. Everyone was very cordial and helpful. Kay was very nice. Would definitely go there again. Great experience! Keep up the great job.
Norah Lawson
Apr 12, 2023
5
Employees were very friendly!! Got served fast with hot and juicy chicken sandwiches. The manager on duty was very nice and out going, interacted with his staff and it made the atmosphere very comfortable.
William Ream
Apr 8, 2023
5
This Chick-fil-A was quick and the food was warm. All my drinks came as ordered also. They had a good attitude and moved cars through the line fast.
Lauren Young
Feb 23, 2023
5
This Chick-Fil-A runs like a well-oiled machine. The drive-thru is among the fastest I've ever seen at any restaurant, Chick-Fil-A or otherwise. The food is always fresh and delicious, our orders are correct, and the team members are friendly, welcoming, and on top of their game!
Dena Barbee
Feb 20, 2023
5
This is the best location of Chick-fil-A I have ever been to. Excellent customer service at the counter as well as in the dining area. It’s very clean, and you can tell they care about their customers’ experience. My sandwich was excellent. My waffle fries were excellent. My iced tea was excellent. I highly recommend this Chick-fil-A.
Jessica Stahoviak
Jan 5, 2023
5
This is my favorite location! They set the standard and I definitely go out of my way when I can. Keep up the good work! The only downside is sometimes other locations disappoint in comparison.
richard bearden
Dec 27, 2022
3
It's a cold grilled sandwich, but the fries where fresh
Lynette
Dec 26, 2022
5
Cute little centerpieces on the tables, very friendly staff, food could have been a bit warmer on coming out. But it was very quick service, and bonus points for the play place!
Renato Rodriguez
Nov 20, 2022
5
In all the years these places have been open, I have never had a fresh and hot sandwich. While it was not the best chicken sandwich I have had, it was by far the fastest and the cleanest fast food place I have ever been in.
Rebecca Hessenauer
Nov 16, 2022
5
This specific location is so clean! I've never been in a cleaner ChikfilA. The staff were very friendly and of course the food was delicious. Highly recommend this location.
Mark Brown
Oct 3, 2022
3
Typical Chick-fil-A, good food and good service. Three stars due to extremely small parking lot. Worse than most Chick-fil-A restaurants. Part of the problem was about half the parking spaces were blocked off by traffic cones so that area could be used for the drive thru. This was probably helpful during COVID when the dining room was closed but not now. Parking and traffic flow seem to be a problem at most Chick-fil-A's, but again this one was worse than most.
