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3429 Hillsborough Rd
Durham, NC 27705
Phone: (919) 382-9399
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Google Reviews

Photo of James j Crawley James j Crawley
Jun 19, 2019 3

Chicken sandwiches was good but the service was bad cause they had plenty of employees behind the counter working but the orders weren't being served out. Then you only was operating one cash register , really ! Manager walking around like she don't see these 6-7 people in line . Uuummm. On another note ; my visit have been very limited to chic fil-a every since they stopped serving Coleslaw I've been maybe 3 times since the Coleslaw has been stopped served. Please bring the Coleslaw back like 911 yesterday !!!

Photo of Teresa Alexander Teresa Alexander
Jul 3, 2019 5

As always a great place. Love the drive thru service! Peach milkshake was awesome!

Photo of Pamela Torain Pamela Torain
May 26, 2019 5

Excellent and entertaining instructors. My kids enjoyed the experience so much that we are going back again!

Photo of Eretria Trollinger Eretria Trollinger
May 2, 2019 5

I love Chick-Fil-A. The team at this one is no different than many that you encounter. Fast, friendly, super helpful. It is always such a positive environment. The food was yummy. Came out fresh and the order was correct.

Photo of davin schmidt davin schmidt
Jun 7, 2019 3

No one answers phone when I call. I walked in, no one in line, so they can't claim too busy.. Cashier seemed inexperienced. Mgr seemed nice. Other chickfila stores give the appearance of happier employees and a more positive vibe overall. This one, get your food and have a nice day

Photo of Daniel Mcgraw Daniel Mcgraw
Apr 27, 2019 4

This place is just too busy to give them five stars. It is not their fault. The food is great, the staff is great. But,I saw people walk and walk out because there was just too much traffic. The staff moved quickly,the wait was not long. Getting in and getting out is the challenge because people just love to come here.

Photo of Melanie Woods Melanie Woods
Oct 29, 2021 5

My mom and I went through the drive through and got ice cream and a milkshake. Very nice young lady took our order, got our change fast and thanked us. Our order was ready went we pulled up to the window. Again, we were thanked for eating there. Wonderful service all around.

Photo of Michelle Mao Michelle Mao
Aug 14, 2021 4

I always order on the app for curbside and have had no problem getting my food in a timely manner even when the drive through is super busy. Food has been the standard chick-fil-a quality. The exterior was redone and looks great.

Photo of Cheryl Dietz Cheryl Dietz
Aug 10, 2021 4

Not sure what that Orange stuff is floating around in my Cookies & Cream milkshake. I think it’s peach. My 4 stars is really just for the lack of attention to detail that caused me to not enjoy it, as well as majority of the time the line is slow moving. Staff has been super friendly overall.

Photo of Jordan Meusel Jordan Meusel
Aug 4, 2021 5

What can I say? This Chick-Fil-A like all others is top notch. Great food, great service, great employees and the drive through is a total class act. My kids love the kids meal and there's usually a good toy in it.

Photo of Mike Flintosh Mike Flintosh
Aug 8, 2021 5

Ah, peach shake time. Best time of the year! Well except for peppermint shake time. That time is really the best. Their lemonade is great too!

Photo of Johnny White Johnny White
Aug 10, 2021 3

Service was good but I didn't like having to wait for my food ten minutes. When I inquired, I was told they were waiting on fries. Having to cook fries should have been communicated to me as a customer since I had to wait that length of time for them.

Photo of Tassia Whitman Tassia Whitman
May 27, 2021 3

So we've be waiting weeks to come here because it's been under construction and who doesn't love Gods chicken. Kids are all excited so DRIVE-THUR'S busy its monday lunch, Cool... but come to find out the credit card machine was acting all weird not reading cards for multiple customer so it most definitely took some extra time, I was still cool but let me tell you that they didn't put my little girls chicken nuggets in her Kids Meal! She was heart broken. She said they only gave me fries and drink! mom I guess I just hold chick-fa-la to a higher standard.

Photo of Fayth Evans Fayth Evans
Apr 19, 2021 5

I mean Chick-fil-a is always a pleasurable experience but at 8:30 on a Friday morning, the line never went past the drive-thru curve, all 4 CSR's outside were EXCEPTIONAL!!! The line did stop at one point but arriving to the window, the greeter immediately apologized for the wait and explained that every car at the moment ordered chicken minis and they were waiting for them to come out of the oven and the line was moving again. I mean 👏 👏👏👏 round of applause to you guys!!!

Photo of Jessika Walker Jessika Walker
Jul 27, 2021 4

Good but not as organized as the other surrounding Chick-fil-A's and I say that because it took longer to receive our drinks than food. But they did work as a good team to make sure the orders were going to the correct people!

Photo of Deborah King Deborah King
May 20, 2021 3

The food was good, but we were missing some food and they didn't put any utensils or condiments in my bag. By the time we realized, were too far to go back. This is the 1st time I ever had a bad experience at a chick-fil-a.

Photo of Adam Wilson Adam Wilson
May 15, 2021 4

We do delivery at this location and the only complaint I have for this location. Their is an environment of personal order gets treated much different than a delivery order.... hopefully it's a one time thing but the energy and customer service standard feels a lot different when your just ordering for yourself then it does for picking up delivery. Make it both important ..please Chick-fil--A

Photo of Tassia Whitman Tassia Whitman
Apr 6, 2021 3

So we've be waiting weeks to come here because it's been under construction and who doesn't love Gods chicken. Kids are all excited so DRIVE-THUR'S busy its monday lunch, Cool... but come to find out the credit card machine was acting all weird not reading cards for multiple customer so it most definitely took some extra time, I was still cool but let me tell you that the didn't put my little girls chicken nuggets in her Kids Meal! She was heart broken. She said they only gave me fries and drink mom I guess I just hold chick-fa-la to a higher standard.

Photo of Bobby Gunder Bobby Gunder
Apr 11, 2021 5

Just got the app for chick-fil-a,and it worked flawlessly. Everyone is kind&helpful there. More businesses could take a page out of their playbook&be more curtious...always a great experience.

Photo of EMS Life EMS Life
Mar 26, 2021 5

When i use to work in the area i use to come here when i could and always had great food and excellent customer customer service from them. I always highly recommend Chick fil a to anyone. Always a little pricey but it is well worth it honestly.

Sep 10, 2020 5

This is the best Chick-fil-A I have ever been to. Customer service and food is absolutely spectacular! Not to mention what a blessing it is to know the owner's of this fine establishment.

Photo of Rene Olmos Rene Olmos
Aug 27, 2020 5

What can I say, it's chick fill a

Photo of Olivia Street Olivia Street
Aug 28, 2020 5

Long line but as always great customer services. Great food

Photo of Landy Pollock Landy Pollock
Sep 9, 2020 5

Chicken sandwich was Very Tender and seasoned Well👍🏽

Photo of maria castro maria castro
Aug 12, 2020 5

I got my food pretty fast for the long line they had. I could see how fast and efficient they worked!

Photo of Zizo W. Zizo W.
Aug 5, 2020 5

Very nice staff. I made order online then got canceled. The staff were patient and fixed everything. It is pretty busy branch but the line moves fast. Also there is kids playground area. The food was pretty good and fresh

Photo of Consuela Blake Consuela Blake
Jul 21, 2020 5

Staff is super friendly, I go at least 2-3 times a week. Food is definitely always hot and delicious 😋

Photo of Timothy Summers Timothy Summers
Jun 25, 2020 3

I've worked at Chick-fil-a during my younger years, and ate at many around the state. This location is one of the worst by far, i waited in line for 25 min after i had already ordered. The Wake Forest store puts all orders in plastic tubs and walks it out to to the customers. Here you have orders coming out very very slowly. Here you have to do a loop around the building twice to get out to the road. Changes can definitely be made to speed up order time, and food delivery.

Photo of Lucas Krieg Lucas Krieg
Jun 27, 2020 5

Have spent easily over 500 dollars here, don’t believe I have ever had my order prepared wrongly, I use drive through with my Order already placed through the app. Friendly staff always greet me and make me feel good about eating from there. Have dined in with family multiple times as well and great service inside as well. 5/5 my favorite place to eat in Durham

Photo of Jo Lule Jo Lule
Jun 9, 2020 4

With COVID-19 being a worry for us all. They manage to consistently deliver fast and delicious food. Their drive thru is one of the fastest around! Just be sure they get your order right otherwise it will be a longer wait! Enjoy!

Photo of Roni Roni
Jan 27, 2019 5

I really really love me some Chick-fil-A . They have the best chicken sandwiches around, and I always get mine with extra pickles and a dash if mayonnaise. Also the homemade lemonade is too simply die for, such a thirst quencher on a hot summer day. The staff are very friendly and very professional!!

Photo of Alex Zhou Alex Zhou
Apr 29, 2020 5

I’ve been here a few times now. Today they gave me the wrong sandwich, but I called the location’s number and the lady on the end was super nice and immediately offered to refund. A+ customer service. This location is generally pretty busy so be prepared to wait if you come in the morning. They do the best to make it quicker with people taking orders on the lot. As for the food, it’s chick-fil-a. It’s good.

Feb 13, 2020 5

Very nice and very good taste.

Photo of Tonia Woodley Tonia Woodley
Jan 18, 2020 5

This is the spicy chicken salad. Usually Chick Fil'A is good with getting orders correctly however on this visit I asked for non-spicy chicken which they usually do. They did fix my order. I am usually always satisfied with the customer service.

Photo of Terri Parker Terri Parker
Jan 11, 2020 4

Chickfila is beginning to be mediocre. Some of the people there don't even say my pleasure anymore. I am longing for that wow experience they had the first month they opened. They are quick some of the time but they certainly are lacking that go lucky happy personal touch. I used to get asked how my day was while they are finishing getting my order together. Guess this is just the new wave of how fast food is.

Photo of Brandy Creed Brandy Creed
Dec 22, 2019 5

The young lady that was outside was so sweet and friendly. She had a beautiful smile on her face. Everyone was super sweet and we got our food very fast. I will definitely go there again.

Photo of Felicia Scott-Strickland Felicia Scott-Strickland
Dec 4, 2019 4

Great food. Missed the mark slightly (no napkins, had to wait in parking spot for frozen lemonade) but all in all, good experience. Food was freshly made, hot and delicious.

Photo of Robert Ware, Jr. Robert Ware, Jr.
Nov 11, 2019 5

Great food and friendly staff. The manager was very professional and hands-on during rush hour. I had a concern which she addressed immediately. I will certainly come back to this location.

Photo of Rocky Topps Tree Service Rocky Topps Tree Service
Nov 13, 2019 3

Good food friendly staff. The drive through is a nightmare whoever designed the way you go through needs mental help. It's horrible drive thru makes getting out of any parking spot take forever needs to be redone badly. Drive through attendant was extremely rude today though which is new experience today. But I'm sure it was just what he was dealing with it was packed today at lunch. I recommend parking in the pet shop parking lot and walking in . Drive through is slow and takes forever and half the time they make you pull forward to wait for your food and there is no where to pull forward and park.

Photo of Roger Peoples Roger Peoples
Nov 14, 2019 5

As always, Chick-fil-a has the BEST customer service program among all fast-food and all fine-dining fast-food. I really appreciate walking into an eating establishment on Hillsborough Rd., in Durham and having fresh food. Not 2+ hour leftovers. I appreciate the fact that I can get a freshly prepared meal, if I'm willing to wait. (And it is my pleasure to wait for that kind of service) Proper Training and proper Execution, is still practiced here. I am grateful.

Photo of Susan Peelman Susan Peelman
Oct 18, 2019 5

Awesome service and very clean and food was fast and great. Bathroom was very nice. Best experience!

Photo of John Denny John Denny
Oct 1, 2019 5

Great service. I appreciate the fact that you are closed on Sundays. You have gained in the long run. Wish you offered slaw also.

Photo of Kurayish Kurmanaliev Kurayish Kurmanaliev
Aug 31, 2019 5

I love burgers, but those where the best. Chicken was crispy and yummy. Fries were delicious, and quantity is sauces given was amazing. Definitely go there.

Photo of P M Rich P M Rich
Jul 24, 2019 5

Wonderful food! Great Customer Service!! Thank you for your community outreach! We appreciate you for hosting our camp group. Our kids loved their lunch. Thanks a million Hillsborough Road - You're the Best!!

Photo of sherry Ambrose sherry Ambrose
Sep 4, 2019 5

Picked up food for my son and daughter in law on the way to see my new grandson. Was quite crowded so I'd think it is quite popular. It sure smelled great. I love their food but had already eaten.