Bruegger's Bagels


4104 Surles Ct
Durham, NC 27703
Phone: (919) 941-6306
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Bruegger's Bagels

Google Reviews

Photo of nicole 2015 nicole 2015
Aug 9, 2019 5

Love bruegger bagels. Yall customer service needs work but its all good.

Photo of Michael Vuke Michael Vuke
May 13, 2019 4

It’s a chain bagel store—I don’t know that there is much to say. The staff was friendly and pleasant, the store was clean, and the bagels were consistent with every other bagel I’ve had at a Bruegger’s. Not going to get any surprises here, but it is a good quick breakfast.

Photo of Jordan Meusel Jordan Meusel
Apr 3, 2019 1

The quality of bagels has seriously declined in this area. I've been to Shiloh Commons, Brier Creek and Martin Luther King Jr. Blvd. locations and there is always an issue. The employees are often rude. The bagels are always deformed making it impossible to cut for a sandwich or cream cheese, and burned. So when they slice bagels they are always sliced crooked and uneven. They do this even if they happen to be slicing a round bagel. One side is a sliver and the other is too thick. By the way, the cream cheese is terrible and the overall flavor of the bagels has also diminished. If I ask for a freezer bag when I order my to go bagels they put hot bagels directly into a plastic bag. If you know anything about bagels you know that the condensation is not good. Why don't the employees know this? Why can't I just get a decent round shaped bagel cut straight and even and a freezer bag thrown in the paper bag with the hot bagels for when they cool down? I mean, as a bagel company their only job is to know bagels. The prices keep going up and the customer service and product quality goes down. I'm really disappointed because I've been going to Brueggers since I was a kid and now I'm going to have to stop wasting my money there.

Photo of Carol Tice Carol Tice
Feb 9, 2019 1

Maybe it is just early Saturday mornings?? I had been going to this location for the last several years to pick up bagels and cream cheese for my employees on Saturday mornings. I'd buy a bagel bundle 2-3 times a month. Starting maybe 2-3 years ago the service starting getting awful. I would get there at 7:00 when they opened and often there was no one even there yet. Closed and dark. Other times they would be open but have no to minimal bagels ready. This was more often than not. I finally got tired of leaving early for work, going out of my way to drive over there and then having to drive back to work to tell my employees (that were counting on bagels for breakfast) that, sorry, they didn't have anything ready again. I stopped going there at all about a year ago. I decided to try again this morning...maybe they changed? Got there when they opened and they hardly had any flavors on the shelf AGAIN! That's it. I love Bruegger's bagels but this place on Saturdays mornings is not dependable. The staff is also usually rude about them not doing there it's my fault that I get there when they open. I actually expect bagels to be ready?

Photo of Kara M. Kara M.
Sep 30, 2018 5

Bruegger's started out next to my hometown in Upstate New York, so I hold this place near and dear to my stomach! I grew up at this what used to be a local chain in NY, but is now all over the US of A. When you move far away from home, you miss the foods the most! So I was beyond thrill to see that my new city has multiple Bruegger's locations.The bagels are not exactly NYC style, but they are very good and probably very high quality for the south. I popped into this location on a Sunday morning around 7:45 am and it was pretty quiet. The people working at the counter were very friendly and efficient. A slow Bruegger's can be awful, I've experienced plenty.There are so many great flavors to choose from, but if you can get a hot bagel that is the best treat ever. I can eat one of those without anything on it, it's that good.There are numerous cream cheeses to pick from as well and also breakfast sandwiches. I didn't notice if this spot sells the lunch sandwiches, but if they do, that's a great fast food alternative.This location offers seating inside and out. I'll be back!

Photo of Matt Hendrick Matt Hendrick
Jun 16, 2019 5

Really good stuff here and friendly service

Photo of Wild Alaska Ken Wild Alaska Ken
Jun 24, 2019 3

Decent plain bagel but seriously overpriced, staff is smarmy, and they had no straws. Now I realize we are all environmental and stuff, and in point of fact, I do have collapsible straws, but to not even mention that they did not have straws is inconvenient? what am I supposed to do, suck my drink out of the hole in top of the lid? yes, I'm sure I was stupid for not bringing my own collapsible straw, but perhaps a sign on the door? This is my first visit to this chain, and it will be my last.