Bonefish Grill
Phone: (919) 248-2906
Cuisines
- Casual Dining
- Restaurants
- Seafood
Hours
Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 11:00 PM
Saturday: 11:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 11:00 PM
Saturday: 11:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM
Map
Google Rating
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Went for the first time last night and it definitely won't be the last! The food was pretty good (the bang bang shrimp and brussel sprouts were amazing!), but the service was top tier! Our server Shaun was very personable, full of energy and kept us laughing the entire time we were there! His recommendations were spot on and he for sure provided a 5 star experience. I will certainly be back again in the future and hope we are able to snag Shaun again as well. Exceptional service these days is rare and it was so refreshing to experience it last night. Way to go Shaun, keep up the awesome work!
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Good evening Google Family. My very first time visiting this location of Bonefish Grill. Eric F. King, our mentor brought us here to celebrate the success of our day, speaking. I have patronized the Bonefish Grill in Newtown Square, PA. I ordered a dinner that included salmon and chicken. It was so so good. Two of the distinguished speakers left, Tara and Dr. Pat. I truly enjoyed the company of the other speakers tonight. Tabas is our trusty driver who has been driving us around, everywhere. It was a good night and a great experience and now I am going to the gym to work off the bread that I ate plus the other seafood. Have a good night, workout, be active and mobile, fit and fabulous especially for people over the age of 50 years. Carson was our wonderful server who aimed to please. Carson was quite the efficient type.
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My family and I went to Bonefish Grill in Durham on a Sunday for what we hoped would be a nice brunch. Unfortunately, it turned into one of those meals where everyone at the table starts looking around wondering if anyone else is enjoying their food.
The food was rough. The breakfast potatoes were so overcooked and dry that I am pretty sure they had seen things no potato should ever have to see. The Eggs Benedict was even more confusing. The eggs were cooked all the way through like hard boiled eggs. When you order Eggs Benedict, you expect a nice runny yolk, not an Easter egg.
The service was fine and our server was pleasant, but the pace was painfully slow. It took a very long time for the food to come out, which only made it more disappointing once it finally arrived.
Brunch is served from 11 to 3, but I would personally skip it. It is expensive and Durham has way too many great brunch spots to settle for this. We came looking for a relaxing Sunday brunch with family and left wishing we had picked just about anywhere else.
I will give credit where it is due though. The $5 mimosa deal was actually pretty good and probably ended up being the highlight of the meal.
Maybe stick to dinner here, because brunch was definitely not the move. -
Excellent food choices. Very good service. We enjoyed the special that includes salmon, shrimp and tuna. Highly recommend!
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On August 23, 2026, at approximately 12:00 p.m., my colleague and I visited one of my favorite restaurants, Bonefish Grill (#9411). I have always enjoyed dining at this location. The food is consistently high quality, made to order, generously portioned, and offered at an excellent price point. Equally impressive is the service—the staff consistently makes guests feel welcomed, appreciated, and valued.
On this particular visit, however, I experienced an issue with my meal. I ordered the Butterfish, one of my favorite dishes, but unfortunately, it arrived cold. I brought the matter to the attention of our server, Mo, who immediately took action to resolve the situation.
What happened next is the real reason I am writing this review.
The Culinary Manager, Mr. Thomas Johnson, personally delivered the corrected meal to our table and offered a genuine and sincere apology. He explained that he takes full responsibility for the quality of the food served in his restaurant and acknowledged that my meal should never have been served that way. He also assured us that it would not happen again.
What impressed me most was Mr. Johnson’s willingness to take complete ownership of the situation. He could have simply allowed our server to return the corrected dish with an apology and considered the matter resolved. Instead, he personally came to our table, addressed the issue, apologized, and ensured that we were completely satisfied. He also graciously removed the dish from our bill and provided us with a coupon for a complimentary appetizer on our next visit. WOW!
The purpose of this review is not to highlight a mistake—mistakes happen in every restaurant and every business. What distinguishes an exceptional organization is how its leaders respond when something goes wrong. Mr. Johnson’s response was an outstanding example of leadership, accountability, service recovery, and genuine customer care.
Mr. Johnson did not make excuses, shift responsibility, or leave the situation for someone else to handle. He owned it, corrected it, and went above and beyond to restore our confidence and ensure our satisfaction. That is leadership.
Mr. Johnson exemplifies the level of customer service, professionalism, accountability, and compassion that is too often missing in today’s service industry. I was already a loyal Bonefish Grill customer; after this experience, I am a lifelong customer!
I sincerely hope the executive leadership team at Bonefish Grill sees this review and recognizes Mr. Thomas Johnson for his outstanding leadership and commitment to the customer experience. Employees and leaders like him are tremendous assets to an organization and its brand.
Kudos to you, Mr. Johnson! Keep up the exceptional work—you are truly making a difference.
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