The store in Durham, their people, products, and maintenance are all outstanding. This is our go-to store for all our biking needs.
We just visited today to have a handlebar mirror installed and to adjust the cables for the disc brakes. The tech was very knowledgeable and prompt in adjusting it. And when my son purchased and end-of-the-handlebar rearview mirror, the tech went out of his way to be sure it was set properly for my son's viewing.
It is a great feeling to know they are there and can handle our biking needs.
Right now, I'm deciding between a battery-assisted bicycle or a standard cruising bike. Not sure yet which to chose, but I am sure where I will go to purchase it.
Jun 3, 2019
They took time to help me get the right bike in the right size and didn't rush me at all. Great folks, a good selection of bikes and accessories.
Dec 3, 2018
Fantastic help! They were wonderful with helping check out a bike I purchased and made sure that I had everything I needed. Thank you!
Mar 3, 2019
Austin and Chris were helpful and cared about the end task. A plus
Oct 28, 2018
Deserie was incredibly helpful and took her time to explain and answer a lot of questions.
Feb 17, 2018
Great staff and great vehicles. The people are always super helpful and they are our go to bike shop. Kept mine running for 20 years and now two bikes for my son. Giving me the itch to get a new one
Feb 9, 2020
The folks at The Bicycle Chain in Durham handled our endless questions with patience and professionalism. They went above and beyond to help us get the bike we wanted and needed, even working after closing time. I really couldn't imagine a better bike shopping experience! Special thanks to Desiree for going above and beyond and patiently guiding us to such an incredible bike! Thank you!!
Feb 11, 2020
I've been going to this shop for a couple years now and I'm really happy with the service. Austin and team are great!
Mar 4, 2020
Great staff, thanks Mike for your assistance.
May 3, 2020
I recently purchased a new bicycle from these folks. They had exactly what I was looking for in stock and were easy to deal with. Very knowledgeable and professional.
May 2, 2020
Awesome store and awesome staff
Jun 2, 2020
I picked up two bikes that had been serviced and bought a helmet this morning. Everyone was friendly, helpful, and patient. They went above and beyond and spent time helping me fix my poorly installed bike rack.
Jul 19, 2020
Great people, let me test ride some really nice bikes today
Aug 5, 2020
I wish I knew the gentlemen’s name that helped me. But I am fairly new to bikes and I was completely clueless on how to change out my tube and had a bent rim. He was very kind and helpful. I highly recommend them
Jul 28, 2020
hit or miss.
very fair pricing of 35 bucks for a hydraulic break bleeding and get it done in a day.
very unfair pricing of 30 bucks for a simple derailleur adjustment that took 3 minutes.
Aug 19, 2020
They are an incredibly professional work group and I am very satisfied with their attention and respect for the customer. The guys in charge of Maintenance are fast and the waiting time for spare parts and maintenance is excellent and fast.
This is my favorite store of Bicycle Chain.