Just had a great experience at this shop. After talking with Mark, he described my issues on why I brought my bike in for repair, to Steve who promptly called me and explained what they found with a previous purchase and install of a chain that was too small resulting in my derailleur breaking off. All the work that was done to remedy my issue would be covered under warranty. I can't say enough about Steve. GREAT service. The entire shop seems to have changed for the best as it looks much different and the staff is MUCH more friendly than the folks I dealt with last year. THANKS Steve.
Jun 16, 2023
I've been in and out of this shop with some infrequency over the past few years, but have started coming in more regularly this season. The last few interactions that I've had with the staff there have been really positive.
I came in today around 6PM to pick up my bike and the same crew that I have interacted with my last few visits was there. I can tell that this crew really cares about cycling. They offer helpful advice and are often juggling a few customers at a time, answering questions on the sales floor, picking up the phone, and helping customers with smaller on the spot repairs. Doing this all at once isn't easy and I think they deserve some recognition for it.
I've never had an issue with a repair with them, but I'm sure if I did and brought the bike in with a level head, they would take care of it.
The bike and product selection is good as well. With entry level shop bikes between the $550 - $800 price point up to the high end. They have a good spread of hybrid, road, gravel, mountain, comfort and pedal assist e-bikes available. If you're looking for something a little more serious than what you might be able to get at a big box store, I'd suggest taking a look. They are very fair about servicing the bikes they sell and I think they want people to have a good cycling experience. I think it's worth the price of admission honestly. Part of curating and servicing a catalog is picking products which are serviceable and worth servicing. I think they do a good job with this.
Mar 11, 2023
Asher and Jonah were very professional and helpful. They answered all of questions well and made sure I left with a bike that fits my needs. Highly recommend!
Mar 3, 2023
I am an out of towner who spends the winters in the area and I have had several occasions to use this shop for repair and maintenance of my Cannondale bike. I cannot praise enough the technical expertise, professionalism and the friendliness of the staff. And just as importantly, they stand behind their work. What more can one ask for.
Dec 4, 2022
Very knowledgeable mechanics. Always willing to answer questions. Recently I replaced my shifter cable but couldn’t figure out how to get it shifting smooth again. Brought it into the Durham BC and I was good to go in 20 minutes.
Nov 17, 2022
This store’s employees are great! I’m from Pennsylvania and was visiting the area for the purpose of cycling. Unfortunately I had issues with my bicycle seat and needed help fixing it. I went to Bicycle Chain and was offered immediate assistance and repair- not once but twice! The service was no charge! Everyone was friendly, welcoming and knowledgeable. If I lived in the area I’d definitely be a customer. It’s your loss if you go elsewhere. Thanks Bicycle Chain of Durham!
Oct 5, 2022
Took my hardtail to these guys after they were recommended to me from another shop.
Rob blead my brakes, adjusted my derailleur, new chain, installed a few parts I wanted on and did a once over on the bike for me and came in less than what was originally quoted and both were inexpensive in comparison to other shops. Could not be happier with the service and the communication. Great turn around time too. Will definitely be coming back. Highly recommend them.