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Bicycle Chain - Durham


5400 Durham-Chapel Hill Blvd
Durham, NC 27707
Phone: (919) 286-2453
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Google Reviews

Photo of Tom Gianakos Tom Gianakos
Dec 14, 2021 5

Great service from the staff. Convenient location.

Photo of Jonny Hoffman Jonny Hoffman
Oct 1, 2021 5

Scott is a veteran mechanic and he is the best mechanic I know. He is able to fix ANY issues in a timely manner, and at a low cost. He also provides a warranty of his work for 30 days so that if something he fixed ends up failing, he will fix it for free. On many occasions I have had to reach out to Scott for last minute maintenance, and he is always able to squeeze my work in a timely manner. His work is perfect each time. I’ve never had to come back due to a mistake his part. I drive 30 minutes out of my way to bring my bike to Scott, because he completes it quickly, he is reliable, he is fast, and he tells it to me straight up. I highly suggest giving your bike maintenance business to Scott. He is one of a kind. I appreciate his knowledge and hard work tremendously. -Jonny Hoffman (Mainly road cycling, but some mtb biking as well)

Photo of Michael Fogle Michael Fogle
Sep 11, 2021 5

Great bike-buying experience. Went first to Durham. Charles spent time understanding what we were looking for and didn't try to upsell us. Both Charles and I noticed that the bike he suggested was a little small, so he called other stores - found the same bike but larger frame at Chapel-Hill store. Went and bought the bike there from Howie Mandel (no, not the comedian!). Both stores have compete service departments as well. Prices were very good - we bought a new helmet and gloves, too - check them out - they're struggling due to slow supply chain issues.

Photo of Takudzwa Chikepe Takudzwa Chikepe
Aug 21, 2021 5

I liked the place so much. The services were spectacular 👌

Photo of Josef Pauli Josef Pauli
Jan 29, 2021 5

Did an excellent job repairing my brakes and cleaned up my bike just because!

Photo of William Burns William Burns
Jan 8, 2021 5

This is an absolutely exceptional bike store I ride both gravel, road, and Enduro and we trust no one else for my bikes and the staff is very helpful and patient with address all needs the customer has. Nate and the other bicycle mechanics here are the best most seasoned and skilled mechanics in the triangle. A+++++ Five Stars I will be a loyal customer for life.

Photo of Becky Thomas Becky Thomas
Dec 12, 2020 5

Fast and friendly service. I was dreading taking my bike in. I thought it would take weeks to be repaired. They were able to fix it immediately.

Photo of Dan Thomas Dan Thomas
Dec 12, 2020 5

Great service. My wife's bike was broken. Repair completed on the spot (5 minutes). Provided some maintenance education as well. Very pleased and will certainly buy our next bike there! Thank you Bicycle Chain!

Photo of Jennifer Swanson Jennifer Swanson
Sep 28, 2020 5

Great experience working with Desiree at the Bicycle Chain. I'm all set to enjoy bike paths on my new gravel bike this winter. Excellent customer service and attention to "covid safety" in the store.

Photo of Rafe Ortiz Rafe Ortiz
Aug 19, 2020 5

They are an incredibly professional work group and I am very satisfied with their attention and respect for the customer. The guys in charge of Maintenance are fast and the waiting time for spare parts and maintenance is excellent and fast. This is my favorite store of Bicycle Chain.

Photo of Yudong Sun Yudong Sun
Jul 28, 2020 3

hit or miss. very fair pricing of 35 bucks for a hydraulic break bleeding and get it done in a day. very unfair pricing of 30 bucks for a simple derailleur adjustment that took 3 minutes.

Photo of Han H Han H
Aug 5, 2020 5

I wish I knew the gentlemen’s name that helped me. But I am fairly new to bikes and I was completely clueless on how to change out my tube and had a bent rim. He was very kind and helpful. I highly recommend them

Photo of Tony Bichler Tony Bichler
Jul 19, 2020 5

Great people, let me test ride some really nice bikes today

Photo of Prudence Cuper Prudence Cuper
Jun 2, 2020 5

I picked up two bikes that had been serviced and bought a helmet this morning. Everyone was friendly, helpful, and patient. They went above and beyond and spent time helping me fix my poorly installed bike rack.

Photo of Randall Hines Randall Hines
May 2, 2020 5

Awesome store and awesome staff

Photo of Joel Munday Joel Munday
May 3, 2020 5

I recently purchased a new bicycle from these folks. They had exactly what I was looking for in stock and were easy to deal with. Very knowledgeable and professional.

Photo of E. Johnson E. Johnson
Mar 4, 2020 5

Great staff, thanks Mike for your assistance.

Photo of Christopher Lamb Christopher Lamb
Feb 11, 2020 4

I've been going to this shop for a couple years now and I'm really happy with the service. Austin and team are great!

Photo of Jesse Hamilton Jesse Hamilton
Feb 9, 2020 5

The folks at The Bicycle Chain in Durham handled our endless questions with patience and professionalism. They went above and beyond to help us get the bike we wanted and needed, even working after closing time. I really couldn't imagine a better bike shopping experience! Special thanks to Desiree for going above and beyond and patiently guiding us to such an incredible bike! Thank you!!

Photo of James Barnes James Barnes
Feb 17, 2018 5

Great staff and great vehicles. The people are always super helpful and they are our go to bike shop. Kept mine running for 20 years and now two bikes for my son. Giving me the itch to get a new one

Photo of Cassie Moran Cassie Moran
Oct 28, 2018 5

Deserie was incredibly helpful and took her time to explain and answer a lot of questions.

Photo of Mark Moore Mark Moore
Mar 3, 2019 5

Austin and Chris were helpful and cared about the end task. A plus

Photo of Anya Scholl Anya Scholl
Dec 3, 2018 5

Fantastic help! They were wonderful with helping check out a bike I purchased and made sure that I had everything I needed. Thank you!

Photo of Blake Lewis Blake Lewis
Jun 3, 2019 5

They took time to help me get the right bike in the right size and didn't rush me at all. Great folks, a good selection of bikes and accessories.

Photo of David Diemer David Diemer
Jan 25, 2019 5

The store in Durham, their people, products, and maintenance are all outstanding. This is our go-to store for all our biking needs. We just visited today to have a handlebar mirror installed and to adjust the cables for the disc brakes. The tech was very knowledgeable and prompt in adjusting it. And when my son purchased and end-of-the-handlebar rearview mirror, the tech went out of his way to be sure it was set properly for my son's viewing. It is a great feeling to know they are there and can handle our biking needs. Right now, I'm deciding between a battery-assisted bicycle or a standard cruising bike. Not sure yet which to chose, but I am sure where I will go to purchase it.

Photo of Max Bumgardner Max Bumgardner
Apr 24, 2022 5

We are not from this area. We are medical travelers. I brought my bike into this shop hoping they could fix it. I had taken it to two other shops previously in two other states. No one was able to fix the annoying sounds, clicks, automatic shifting, etc. One bike shop suggested I get a new bike. (Of course they did!) Not these guys. WOW. This bike, a Giant Contend, which is aluminum entry level road bike, that I have 5000 miles on, is running better than when it was brand new. I am totally amazed. Seriously. They did an amazing job with precision. They took the time to quit talking and actually listen to my problem. Listening is a super power that fails most service departments. So...thank you Bicycle Chain. Sincerely.