The store in Durham, their people, products, and maintenance are all outstanding. This is our go-to store for all our biking needs.
We just visited today to have a handlebar mirror installed and to adjust the cables for the disc brakes. The tech was very knowledgeable and prompt in adjusting it. And when my son purchased and end-of-the-handlebar rearview mirror, the tech went out of his way to be sure it was set properly for my son's viewing.
It is a great feeling to know they are there and can handle our biking needs.
Right now, I'm deciding between a battery-assisted bicycle or a standard cruising bike. Not sure yet which to chose, but I am sure where I will go to purchase it.
Blake Lewis
Jun 3, 2019
5
They took time to help me get the right bike in the right size and didn't rush me at all. Great folks, a good selection of bikes and accessories.
Anya Scholl
Dec 3, 2018
5
Fantastic help! They were wonderful with helping check out a bike I purchased and made sure that I had everything I needed. Thank you!
Mark Moore
Mar 3, 2019
5
Austin and Chris were helpful and cared about the end task. A plus
Cassie Moran
Oct 28, 2018
5
Deserie was incredibly helpful and took her time to explain and answer a lot of questions.
James Barnes
Feb 17, 2018
5
Great staff and great vehicles. The people are always super helpful and they are our go to bike shop. Kept mine running for 20 years and now two bikes for my son. Giving me the itch to get a new one
Jesse Hamilton
Feb 9, 2020
5
The folks at The Bicycle Chain in Durham handled our endless questions with patience and professionalism. They went above and beyond to help us get the bike we wanted and needed, even working after closing time. I really couldn't imagine a better bike shopping experience! Special thanks to Desiree for going above and beyond and patiently guiding us to such an incredible bike! Thank you!!
Christopher Lamb
Feb 11, 2020
4
I've been going to this shop for a couple years now and I'm really happy with the service. Austin and team are great!
E. Johnson
Mar 4, 2020
5
Great staff, thanks Mike for your assistance.
Joel Munday
May 3, 2020
5
I recently purchased a new bicycle from these folks. They had exactly what I was looking for in stock and were easy to deal with. Very knowledgeable and professional.
Randall Hines
May 2, 2020
5
Awesome store and awesome staff
Prudence Cuper
Jun 2, 2020
5
I picked up two bikes that had been serviced and bought a helmet this morning. Everyone was friendly, helpful, and patient. They went above and beyond and spent time helping me fix my poorly installed bike rack.
Tony Bichler
Jul 19, 2020
5
Great people, let me test ride some really nice bikes today
Han H
Aug 5, 2020
5
I wish I knew the gentlemen’s name that helped me. But I am fairly new to bikes and I was completely clueless on how to change out my tube and had a bent rim. He was very kind and helpful. I highly recommend them
Yudong Sun
Jul 28, 2020
3
hit or miss.
very fair pricing of 35 bucks for a hydraulic break bleeding and get it done in a day.
very unfair pricing of 30 bucks for a simple derailleur adjustment that took 3 minutes.
Rafe Ortiz
Aug 19, 2020
5
They are an incredibly professional work group and I am very satisfied with their attention and respect for the customer. The guys in charge of Maintenance are fast and the waiting time for spare parts and maintenance is excellent and fast.
This is my favorite store of Bicycle Chain.
Jennifer Swanson
Sep 28, 2020
5
Great experience working with Desiree at the Bicycle Chain. I'm all set to enjoy bike paths on my new gravel bike this winter. Excellent customer service and attention to "covid safety" in the store.
Dan Thomas
Dec 12, 2020
5
Great service. My wife's bike was broken. Repair completed on the spot (5 minutes). Provided some maintenance education as well. Very pleased and will certainly buy our next bike there! Thank you Bicycle Chain!
Becky Thomas
Dec 12, 2020
5
Fast and friendly service. I was dreading taking my bike in. I thought it would take weeks to be repaired. They were able to fix it immediately.
William Burns
Jan 8, 2021
5
This is an absolutely exceptional bike store I ride both gravel, road, and Enduro and we trust no one else for my bikes and the staff is very helpful and patient with address all needs the customer has. Nate and the other bicycle mechanics here are the best most seasoned and skilled mechanics in the triangle. A+++++ Five Stars I will be a loyal customer for life.
Josef Pauli
Jan 29, 2021
5
Did an excellent job repairing my brakes and cleaned up my bike just because!
Takudzwa Chikepe
Aug 21, 2021
5
I liked the place so much. The services were spectacular 👌
Michael Fogle
Sep 11, 2021
5
Great bike-buying experience. Went first to Durham. Charles spent time understanding what we were looking for and didn't try to upsell us. Both Charles and I noticed that the bike he suggested was a little small, so he called other stores - found the same bike but larger frame at Chapel-Hill store. Went and bought the bike there from Howie Mandel (no, not the comedian!). Both stores have compete service departments as well. Prices were very good - we bought a new helmet and gloves, too - check them out - they're struggling due to slow supply chain issues.
Jonny Hoffman
Oct 1, 2021
5
Scott is a veteran mechanic and he is the best mechanic I know. He is able to fix ANY issues in a timely manner, and at a low cost. He also provides a warranty of his work for 30 days so that if something he fixed ends up failing, he will fix it for free.
On many occasions I have had to reach out to Scott for last minute maintenance, and he is always able to squeeze my work in a timely manner. His work is perfect each time. I’ve never had to come back due to a mistake his part.
I drive 30 minutes out of my way to bring my bike to Scott, because he completes it quickly, he is reliable, he is fast, and he tells it to me straight up.
I highly suggest giving your bike maintenance business to Scott. He is one of a kind. I appreciate his knowledge and hard work tremendously.
-Jonny Hoffman
(Mainly road cycling, but some mtb biking as well)
