This store’s employees are great! I’m from Pennsylvania and was visiting the area for the purpose of cycling. Unfortunately I had issues with my bicycle seat and needed help fixing it. I went to Bicycle Chain and was offered immediate assistance and repair- not once but twice! The service was no charge! Everyone was friendly, welcoming and knowledgeable. If I lived in the area I’d definitely be a customer. It’s your loss if you go elsewhere. Thanks Bicycle Chain of Durham!
Korbin Hummel
Oct 5, 2022
5
Took my hardtail to these guys after they were recommended to me from another shop.
Rob blead my brakes, adjusted my derailleur, new chain, installed a few parts I wanted on and did a once over on the bike for me and came in less than what was originally quoted and both were inexpensive in comparison to other shops. Could not be happier with the service and the communication. Great turn around time too. Will definitely be coming back. Highly recommend them.
Michael Berger
Sep 5, 2022
5
Crashed my new bike!
Bent the derailleur hanger.
They got it fixed sane day saving 2 days of riding for me!!!
Carl M
Aug 17, 2022
3
Sales guys and gals are generally nice here. (And I am nice to them as well.) They're not well organized or focused, though. If you have a challenging issue, look elsewhere.. but if you want to check out a new bike and are pretty sure you know what you want... Or you need a tune-up or simple fix, this shop is good for that. I think the other locations of the BC are a little better...
Max Bumgardner
Apr 24, 2022
5
We are not from this area. We are medical travelers. I brought my bike into this shop hoping they could fix it. I had taken it to two other shops previously in two other states. No one was able to fix the annoying sounds, clicks, automatic shifting, etc. One bike shop suggested I get a new bike. (Of course they did!) Not these guys. WOW. This bike, a Giant Contend, which is aluminum entry level road bike, that I have 5000 miles on, is running better than when it was brand new. I am totally amazed. Seriously. They did an amazing job with precision. They took the time to quit talking and actually listen to my problem. Listening is a super power that fails most service departments. So...thank you Bicycle Chain. Sincerely.
Tom Gianakos
Dec 14, 2021
5
Great service from the staff. Convenient location.
