I had a fantastic experience at this shop today. I brought in my bike after struggling to replace the rear derailleur myself. Steve was knowledgeable and professional, taking the initiative to help. He even tried to save the derailleur I had disassembled to avoid extra costs. He exceeded his initial promise by also adjusting other cables and the rear wheel. I went for a 20-mile ride this evening, and the bike felt great—much easier to pedal. You’ve gained another loyal customer, Steve. Thanks for taking such good care of my bike.
Beverly Pharr
Jul 9, 2025
5
It was a great experience! Adam was so helpful, knowledgeable, professional, and courteous. I got everything I needed for my bike and safety. The selection of smaller framed bikes gave me options (4’10” petite woman needs a smaller frame). I love the bike!
Christine DiStasio
May 21, 2025
5
it was excellent! I worked with Dave and Adam. They helped me donated an old bike and purchase a new one. The experience was great from start to finish.
Brendan Kellas
Apr 10, 2025
5
Working with Dave was great experience. Dave was very helpful with all of my questions about bike sizing, specs, gear recommendations, and outfitting my wife and I with new mountain bikes. Regarding follow up, Dave was prompt with replies and emailing estimates. The shop tech Greg was also very helpful in setting up our bikes and helping my wife and I get our suspension set up with a good base setting. Overall, a great experience!
Charlene R
Jan 18, 2025
5
Outstanding buying and customer experience at the Bicycle Chain Durham shop provided by Dave Naderman, the Sales Manager and his team. The level of customer service was unparalleled, with every detail meticulously attended to. From the moment we walked in, we were greeted with genuine smiles and a willingness to assist. Dave's extensive knowledge and passion for cycling were evident as he patiently answered all our questions and provided personalized recommendations to suit our needs.
Their commitment to our satisfaction has truly set a new standard for customer service.
Tyler Grace
Nov 30, 2024
5
Excellent bike shop. The best selection of bikes in the area and truly exceptional customer service. If you're in the market for a bike, I highly recommend you at least swing by the Bicycle Chain before you make a purchase.
Douglas Beckett
Sep 13, 2024
5
I've been a customer for years and have always been happy. Last week they stepped up another notch in my ratings though! I took my Commencal V4 downhill bike in for terrible shifting issues. Forrest helped me and took a look while I waited, all to see if he could get me going again without leaving it. Unfortunately, I wasn't a quick fix, which I suspected anyway. After a day of waiting, great communication from Forrest and a very reasonable repair bill, the bike is amazing! New cable, complete set up she shifts like butter!! I couldn't be happier! Great honest and friendly service as always!
Ryan Donnelly
Aug 22, 2024
5
Recently moved to North Carolina from Madison, so I decided to take a look at Bicycle Chain as my first shop last week. Came in a bit down bad to put it simply, and the mechanic, Dylan I believe, helped me kindly - with both understanding & good knowledge. So I got to learn a bit while I was there, which is the best takeaway I believe. My new shop, thanks fellas!
