Theater is undergoing major renovation. This is as of March, 2019. Service was pretty good. Staff was friendly and helpful. There was no image projecting on our screen for about 4 minutes of the previews. 2 patrons went to report the issue before it was resolved. Not sure what happened. Might be best to make sure projection rooms are staffed when a movie begins or have someone step inside each theater when the previews begin. Quality check, you know? Once the projecting image was available, we had no further issues. The movie was good. Sound worked great. I'd visit again.
May 5, 2019
South Point has always been the premier Mall to go to in the Raleigh-Durham Cary area. And their theater has always been one of the best. Especially the IMAX theater. Now with South Point renovating the theaters it can only get better. One of the things that I am glad to see that they have incorporated into their theater is a reserve seating. Takes the feeling of always feeling rushed that you have to get to the theater as fast as possible to make sure you get good seating. Now you know That once you reserved your seat it's your seat.
Will be very curious to see you what they renovations look like once completed. I have heard that they plan on serving alcoholic beverages at the theater. That remains to be seen.
But the theaters are always clean with very friendly attendance to serve you refreshments. And they are always very helpful an eager to answer any questions that you may have.
Jun 15, 2019
They recently updated the theater, which really didn’t make it any better. While the chairs are nicer now, you get assigned seats which makes buying tickets with friends that much more difficult. They also leave the ceiling lights on during the movie. Although they do dim the lights, it is still pretty bright and is a major irritant when watching the movie.
Jun 17, 2019
Disorganized I guess because the movie theater itself was under construction. My cousin raved about how we had to go to an IMAX theater to watch the Avengers movie and the customer service just wasn't there and the bathroom's were dirty and we were just standing outside of the theater room until after the time the movie was supposed to start on a long line with no explanation. A manager finally came over and realized why we were standing there and then quickly tried to Usher us all in but it backed up all lines and this happened on Opening day of the Avengers movie. You would've thought they would've know how to be more prepared for this. All in All it was very disappointing and I will return to my comforting movie theater in Garner ( Regal Theater).
Jun 11, 2019
The seats are more comfortable then the last time I was in 2017! Better looking seats and you can lay back in the theater! Love it 😍!
Jul 1, 2019
Usually one of my favorite movie theaters and I like the new seats even pardoning the mess from the construction. However, they have recently seemed to be understaffed. I happen to be an AMC premiere member but there is no point in getting in the premiere line for faster service because there is only one person in the booth selling tickets. Also the ticket machines outside are not working. I do have the AMC app and could have ordered my tickets online except the movie time was 4:15 yesterday but today it was listed at 4pm. Still wanna love this theater especially since they have renovated with all new seats but the customer service has to be redone as well!
Jun 25, 2019
Nice theater, however I recently went with a friend and the air conditioning was out. It was about 90 degrees in the theater the entire time. We had to move to the very bottom in the middle of the movie because it was so hot in both the middle and top sections. The theater did not offer free drinks, a refund, or any compensation for such an unpleasant experience.
Jul 7, 2019
I’d give this 0 stars if I could. The kiosks outside didn’t work. The juice in the machine was so warm my ice melted before I hit my seat. The next drink I tried was so watered down it was disgusting. The popcorn tasted old. And despite what their website says, they don’t serve any food here. Terrible experience.
Aug 13, 2019
Try again AMC. Lights were left on during the horror movie we were watching. The updated menu is sorely lacking in general and the items we wanted listed on the menu were not even available. I really don't see this theater lasting much longer, even with the updates. The new bar is sad and overpriced. Overall the updates after the remodeling are lackluster and a lot of it looks the same or worse. The Coke machines were out of a lot of flavors and I swear one only had water listed. The only plus was the updated seating which leaned back, had foot rests, and did have heating, which was nice since it was really cold in the theater. I also appreciated the distance between the rows so you didn't feel crowded. Overall though, it feels like they could have done better. Don't waste your time here, just go to Silver Spot in Chapel Hill. It's much nicer.
Aug 17, 2019
Seats in new theater very comfortable (earned the 2 stars). Dine-in is woefully designed and needs a reboot. I was told we would have to wait 40 minutes for food, and waited for an hour. When I went out of the movie (missing some of it) to inquire, was told (as an excuse) "the cashiers were supposed to tell you it would be 45 minutes to an hour".. that's terrible customer service. Delivering food to patrons during movie is disruptive, food is hard to see, and quality wasn't great. Nobody would accept an hour at a restaurant, and they need to staff up correctly, or change model to "take in" instead of dine in.
Aug 3, 2019
Good place to watch movies but the dine in is a joke. Thought they were going to have buttons to call in people to take our order and bring it to us like normal dine ins during the showing but apparently not. Ordered my wings and burger at the front and I didn't get anything 1 hour into the movie so I went to see if there was a mix up and found out my wings were ready and on a counter the whole time waiting to be taken while my burger was still being made. Basically I had to go get my own food right there and it was already cold. Definitely not a good place to dine in compare to places like Raleighwood
Aug 5, 2019
The recent upgrades have made this place horrible. We waited in line 25 mins just for them to tell us they were out of the 3 items we wanted. On top of that it was really hot in the lobby. Everyone was fanning with the menus while waiting in line. Then on top of that there was no ice in the drink machine. So we had to wait for someone to fill that. Needless to say the movie had started.