Theater is undergoing major renovation. This is as of March, 2019. Service was pretty good. Staff was friendly and helpful. There was no image projecting on our screen for about 4 minutes of the previews. 2 patrons went to report the issue before it was resolved. Not sure what happened. Might be best to make sure projection rooms are staffed when a movie begins or have someone step inside each theater when the previews begin. Quality check, you know? Once the projecting image was available, we had no further issues. The movie was good. Sound worked great. I'd visit again.
May 5, 2019
South Point has always been the premier Mall to go to in the Raleigh-Durham Cary area. And their theater has always been one of the best. Especially the IMAX theater. Now with South Point renovating the theaters it can only get better. One of the things that I am glad to see that they have incorporated into their theater is a reserve seating. Takes the feeling of always feeling rushed that you have to get to the theater as fast as possible to make sure you get good seating. Now you know That once you reserved your seat it's your seat.
Will be very curious to see you what they renovations look like once completed. I have heard that they plan on serving alcoholic beverages at the theater. That remains to be seen.
But the theaters are always clean with very friendly attendance to serve you refreshments. And they are always very helpful an eager to answer any questions that you may have.
Jun 15, 2019
They recently updated the theater, which really didn’t make it any better. While the chairs are nicer now, you get assigned seats which makes buying tickets with friends that much more difficult. They also leave the ceiling lights on during the movie. Although they do dim the lights, it is still pretty bright and is a major irritant when watching the movie.
Jun 17, 2019
Disorganized I guess because the movie theater itself was under construction. My cousin raved about how we had to go to an IMAX theater to watch the Avengers movie and the customer service just wasn't there and the bathroom's were dirty and we were just standing outside of the theater room until after the time the movie was supposed to start on a long line with no explanation. A manager finally came over and realized why we were standing there and then quickly tried to Usher us all in but it backed up all lines and this happened on Opening day of the Avengers movie. You would've thought they would've know how to be more prepared for this. All in All it was very disappointing and I will return to my comforting movie theater in Garner ( Regal Theater).
Jun 11, 2019
The seats are more comfortable then the last time I was in 2017! Better looking seats and you can lay back in the theater! Love it 😍!
Jul 1, 2019
Usually one of my favorite movie theaters and I like the new seats even pardoning the mess from the construction. However, they have recently seemed to be understaffed. I happen to be an AMC premiere member but there is no point in getting in the premiere line for faster service because there is only one person in the booth selling tickets. Also the ticket machines outside are not working. I do have the AMC app and could have ordered my tickets online except the movie time was 4:15 yesterday but today it was listed at 4pm. Still wanna love this theater especially since they have renovated with all new seats but the customer service has to be redone as well!
Jun 25, 2019
Nice theater, however I recently went with a friend and the air conditioning was out. It was about 90 degrees in the theater the entire time. We had to move to the very bottom in the middle of the movie because it was so hot in both the middle and top sections. The theater did not offer free drinks, a refund, or any compensation for such an unpleasant experience.
Jul 7, 2019
I’d give this 0 stars if I could. The kiosks outside didn’t work. The juice in the machine was so warm my ice melted before I hit my seat. The next drink I tried was so watered down it was disgusting. The popcorn tasted old. And despite what their website says, they don’t serve any food here. Terrible experience.