Great service. Pleasant attitudes. Got a small SUV for the price of a full size. Didn't expect that, but it made my entire vacation driving experience fun.
Jul 23, 2019
Super friendly and customer service oriented staff! I wanted a particular car, and they went out of their way to get it for me. Price was FANTASTIC and the car was NEW and fun to drive. Could NOT ask for better from a car rental facility! Thank you again!
Sep 4, 2019
The best car rental experience I’ve had. Everyone was helpful and kind, they got us in and out quickly and didn’t try to push any upgrades. Will definitely rent from Alamo again.
Aug 29, 2019
Service was quick not so much friendly welcoming,but professional. Head attendant looked quickly for the class of car we reserved and swiftly moved to an upgrade with no charge. Just a blessing
Oct 2, 2019
I've rented with Alamo a few times but this experience wasn't as pleasant as the other times. I was able to pick my vehicle (nice!) but when I got home, the "Maintenance-Oil" light came on. I called and reported that the light was on and the service representative ensured me that I would receive a call that night in reference to my report. I was going out of town the same night and I didn't receive a call. I had to have my boyfriend check the oil to make sure it was safe for me to drive as I had already been running behind schedule to get to my destination. The return process was quick but the staff was rude and told me to get on the shuttle to get back to the Alamo office. I asked because it didn't sound right (but RDU is a large airport) and the lot person replied "like I said, you have to take the shuttle." Turned out that I didn't need to be on the shuttle (and I should have went with my instinct) so I had to ask the driver to let me off before he left the lot. Very different experience from any other time I've rented with Alamo.
Nov 12, 2019
Check in was quick, however I was told to go a kiosk that wasn't there. Then I had to find someone to get me a car and it took another 15 minutes if waiting before a vehicle was brought out for me. Very slow process. Returning the vehicle was extremely quick and easy. Very efficient return procedure.
Connie Anderson Ozer
Oct 30, 2019
Alamo very kindly helped us with our reservation when we were delayed 10 hours on our arrival into Raleigh-Durham. A very big pat on the back to the agent who assisted us early in the morning on October 12; I think his name was Jonathon. He was kind, patient and understanding. Our rental car was in excellent condition, and the return to Atlanta also went smoothly.
Oct 26, 2019
I rented a car in Raleigh, NC using the COSTCO travel website. The car was ready on time an what we reserved. The cost was exactly what I had been quoted online. Checkout and checkin went smoothly. Even the shuttle bus drivers were friendly and helpful.
Nov 19, 2019
Customer service was EXCELLENT! An agent stopped what he was doing to get me into my car as there was another lady in front of me. Everyone was super polite and serviced with a smile and positive words (noting the weather wasn't great that day, they were all cheerful including the person at the exit!). The car was also clean and perfect. Thank you.
Nov 14, 2019
Used Alamo to rent a mid-size SUV from Raleigh, and dropped off in Charlotte. Great price and excellent service. Will use again.
Dec 9, 2019
Alamo absolutely crushed it this reservation. Very fast check in. Zero wait for shuttle bus from airport to rental car and vice versa. Everything smooth and fast. Not understaffed at all. Definitely ideal for business travelers on tight time constraints.
Dec 17, 2019
Mohammed at the RDU Alamo airport went above and beyond to be helpful. He was attentive, empathetic, and eager to please. I will use Alamo again, and he is a big reason for that. Not sure if you train your employees to be so helpful and empathetic. It may come naturally to him. Either way, well done!!!
Jan 10, 2020
We booked through a third-party vendor but Alamo treated us right! The price was great, the car we had was clean and in great condition too. Unlike some other companies, the fees we were supposed to be charged were just that; there were no hidden additional charges.
Jun 18, 2019
It's difficult to give someone a 5 start, because it would have to exceed beyond expectations. But Alamo Rent a Car is very close to my heart. We have used this company twice, gotten to NC very late at night and the process has been smooth. No issues of any kind, the down payment has always come back on time. Never have they taken our money just because. Their prices have been fair to us. Prices have not changed when I arrive, rates are the same as shown online. I have had a great experience with Alamo. They take our Debit card and we always get to choose our vehicle. Thank you for your great service.
May 29, 2019
Our flight arrived late and we weren't able to pick up our vehicle until after 1 AM. The Alamo shuttle met us at the terminal and the clerks were efficient, friendly, and helpful. We were in our vehicle in less than 5 minutes. The vehicle was absolutely in like-new condition. When we returned the vehicle at 4 AM, the service was equally fantastic and we were on our way to the terminal in the shuttle in less than 5 minutes. This, coupled with a terrific rental rate, is the reason we prefer Alamo for our vehicle rental needs.
Jun 7, 2019
Alamo was so easy to use. They made my first experience renting a car great! I love their happy driver deal. The cars are quality and very clean. I will definitely be using Alamo again when renting a car in the future!
Jun 11, 2019
I have used other car rentals at RDU and I have had by far the best experience with Alamo. The agents ensure you get to your car quick and there is no hassling you to make you sign up for more and more insurance. Will give them a shot again. If you have Costco membership, do check their rates with Alamo, you might be lucky.
May 25, 2019
Second time That I rent a car with them not going anywhere anymore this time they make my trip possible cause literary. I try to rent with other company and they where unable to explain all the things you are going to need went you are planning to rent a car from them so I book online and went I got to the office I was unable to get a car. So went online and book a car with Alamo without any problem or asking for more stuff went I get there a hour later everything was ready. They gave me a brand new car for my trip with only two miles is was comfortable and easy the employee where really good and are there to help you get the car that is going to fit your needs.