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Alamo Rent-A-Car - RDU

4.3

1001 Rental Car Dr
Morrisville, NC 27623
Phone: (844) 370-3980
Visit Website

Google Reviews

Photo of Frances Longshore Frances Longshore
Jul 30, 2019 5

Great service. Pleasant attitudes. Got a small SUV for the price of a full size. Didn't expect that, but it made my entire vacation driving experience fun.

Photo of Kim Cobain Kim Cobain
Jul 23, 2019 5

Super friendly and customer service oriented staff! I wanted a particular car, and they went out of their way to get it for me. Price was FANTASTIC and the car was NEW and fun to drive. Could NOT ask for better from a car rental facility! Thank you again!

Photo of Sammy Mills Sammy Mills
Sep 4, 2019 5

The best car rental experience I’ve had. Everyone was helpful and kind, they got us in and out quickly and didn’t try to push any upgrades. Will definitely rent from Alamo again.

Photo of Paul Proctor Paul Proctor
Aug 29, 2019 4

Service was quick not so much friendly welcoming,but professional. Head attendant looked quickly for the class of car we reserved and swiftly moved to an upgrade with no charge. Just a blessing

Photo of Melissa F Melissa F
Nov 12, 2019 3

Check in was quick, however I was told to go a kiosk that wasn't there. Then I had to find someone to get me a car and it took another 15 minutes if waiting before a vehicle was brought out for me. Very slow process. Returning the vehicle was extremely quick and easy. Very efficient return procedure.

Photo of Connie Anderson Ozer Connie Anderson Ozer
Oct 30, 2019 5

Alamo very kindly helped us with our reservation when we were delayed 10 hours on our arrival into Raleigh-Durham. A very big pat on the back to the agent who assisted us early in the morning on October 12; I think his name was Jonathon. He was kind, patient and understanding. Our rental car was in excellent condition, and the return to Atlanta also went smoothly.

Photo of Shanta Addison Shanta Addison
Oct 2, 2019 3

I've rented with Alamo a few times but this experience wasn't as pleasant as the other times. I was able to pick my vehicle (nice!) but when I got home, the "Maintenance-Oil" light came on. I called and reported that the light was on and the service representative ensured me that I would receive a call that night in reference to my report. I was going out of town the same night and I didn't receive a call. I had to have my boyfriend check the oil to make sure it was safe for me to drive as I had already been running behind schedule to get to my destination. The return process was quick but the staff was rude and told me to get on the shuttle to get back to the Alamo office. I asked because it didn't sound right (but RDU is a large airport) and the lot person replied "like I said, you have to take the shuttle." Turned out that I didn't need to be on the shuttle (and I should have went with my instinct) so I had to ask the driver to let me off before he left the lot. Very different experience from any other time I've rented with Alamo.

Photo of George Bearden George Bearden
Oct 26, 2019 5

I rented a car in Raleigh, NC using the COSTCO travel website. The car was ready on time an what we reserved. The cost was exactly what I had been quoted online. Checkout and checkin went smoothly. Even the shuttle bus drivers were friendly and helpful.

Photo of JL Clark JL Clark
Nov 19, 2019 5

Customer service was EXCELLENT! An agent stopped what he was doing to get me into my car as there was another lady in front of me. Everyone was super polite and serviced with a smile and positive words (noting the weather wasn't great that day, they were all cheerful including the person at the exit!). The car was also clean and perfect. Thank you.

Photo of Marty Whitson Marty Whitson
Nov 14, 2019 5

Used Alamo to rent a mid-size SUV from Raleigh, and dropped off in Charlotte. Great price and excellent service. Will use again.

Photo of Dan Shapiro Dan Shapiro
Dec 9, 2019 5

Alamo absolutely crushed it this reservation. Very fast check in. Zero wait for shuttle bus from airport to rental car and vice versa. Everything smooth and fast. Not understaffed at all. Definitely ideal for business travelers on tight time constraints.

Photo of Adam Hecht Adam Hecht
Dec 17, 2019 5

Mohammed at the RDU Alamo airport went above and beyond to be helpful. He was attentive, empathetic, and eager to please. I will use Alamo again, and he is a big reason for that. Not sure if you train your employees to be so helpful and empathetic. It may come naturally to him. Either way, well done!!!

Photo of Lee Posniack Lee Posniack
Jan 10, 2020 5

We booked through a third-party vendor but Alamo treated us right! The price was great, the car we had was clean and in great condition too. Unlike some other companies, the fees we were supposed to be charged were just that; there were no hidden additional charges.

Photo of Mark Rhodes Mark Rhodes
Feb 25, 2020 5

I come here every time I'm in Raleigh because of the people that work there. They are kind and respectful every time. Prices are fair too. Makes a big difference to have people who care about doing a good job. They're doing something right.

Photo of Stephen Daugherty Stephen Daugherty
Feb 27, 2020 5

First time using these folks....wow, great service! Booking on the the website was great, on-location staff was wonderful, vehicle was clean and gassed up. Lastly, the car return and follow up was awesome. Highly recommend.

Photo of Bob Brimmer Bob Brimmer
Mar 4, 2020 5

Superior experience with Alamo car rental! Both the pickup and drop off were easy and quick. Rented a SUV in NC and dropped in Vegas without the drop fee which another company had demanded. The vehicle was spotless and drove very well fully packed. I highly recommend Alamo and will return for my car rentals. Good service, reasonably priced.

Photo of Nick Morrow Nick Morrow
Mar 17, 2020 5

Alamo was amazing. First time renting a car from fort Myers to Raleigh. They were excellent in allowing me to reserve, modify, and finally book my trip. Will always pick Alamo first for my rental car needs. Extremely good prices as well! Even waived my young renters fee when I was chatting to the agent and told him I was in college. Highly recommend as someone who doesn’t write a lot of internet reviews.

Photo of Andy Potanin Andy Potanin
Apr 27, 2019 5

Great service and vehicles! But, why would you give us two keys yet bind them together for all eternity? Either way much better than Enterprise.

Photo of Ashley Jones Ashley Jones
May 26, 2020 5

I wish I could remember the name of the agent that helped me so he can get the recognition he deserves (name started with an L and worked for Enterprise but was cross covering the Alamo/National desk at midnight on May 23rd), because his customer service was outstanding. I'd had a long cross-country flight to attend my grandmother's funeral and he made the rental process as painless as possible. Best rental experience I've had thus far.

Photo of Maria Buonomo Maria Buonomo
Jun 26, 2020 5

Booked on-line and picked up a Ford Fusion at Raleigh Airport. Reps were very professional, friendly and all went very smoothly and easy. Shuttles were available and efficient. Highly recommend them.

Photo of Veronica Moss Veronica Moss
Jun 26, 2020 3

I was happy to rent from Alamo and best to prepay for my rental. What hit me hard was the fact that when I arrived at rental office, I was charged a addittional deposit. On the website it does not say nor indicate that a deposit will be required when picking up the vehicle. That was very disappointing 😕. Will I rent again. I'm not sure. That information needs to be shared and not be a surprise when a customer attempts to pick up the vehicle.

Photo of Carol Ellis Carol Ellis
Jul 1, 2020 5

Alamo is my first stop go to for all my car rental needs. Reserve on line, check in on line and the process at the agency is quick! I am in and out in minutes! Return is even easier!!!

Photo of Ellen Brown Ellen Brown
Jun 21, 2020 5

The staff was wonderful. I was traveling with someone that was disabled and they went over and above to help me with every need. Great place to rent a vehicle!

Photo of John Daskal John Daskal
Jul 14, 2020 4

We rented from RDU airport. Very quick and easy process. A quick shuttle to the rental area. They got us all set up and walked us over to our car and even gave it a quick wash when we chose the one we wanted. Returning it was even easier. People there were quick and got us on our way within minutes. The shuttle was waiting and took us back in under 5 minutes. Definitely would rent from Alamo again.

Photo of Angie Gaines Angie Gaines
Jul 16, 2020 3

I reserved my rental online through Expedia and had purchased the insurance for the vehicle as well. When I get to the counter at the rental agency the worker tells me that I had not purchased insurance and that I am recommending purchasing it, this is even after I told her I already paid for it and have my proof of purchase. Also we had a return flight and had called twice to the location to verify if we needed to bring a credit card or if we could just use our bank card without an outrageous deposit. She then again proceeded to tell me that they are requiring everyone to now pay a deposit. I told her I called and it states you don’t have to pay a deposit with a return flight. She didn’t care and I needed the vehicle,so I paid. Let me just say that they are not very truthful with their own statements. They didn’t even walk me to the vehicle,I walked over to where they were and picked out my own because all the keys were inside the vehicles. The truck was not clean but arguing about the vehicles wasn’t obviously going to get me anywhere.

Photo of Billy Rose Billy Rose
Mar 16, 2019 4

Worry free rental from this agency. Cars are new and well equipped.

Photo of Katie Rowland Katie Rowland
Jul 20, 2020 5

I was in Raleigh for 10 days on a work trip. I decided last minute to get a rental car vs. taking an Uber everywhere. The process was so quick and easy! I was in and out within 10-15 minutes. I can’t remember the name of the woman who helped me, but she was amazing! I requested an intermediate SUV. When walking out to select a vehicle there was only one available and there was some slight damage to it. Instead of getting me into that car, she upgraded me into something a little more fun to make a work trip a little more exciting. She got me into a Jeep Wrangler and it honestly set of the rest of my trip in the right direction. I really appreciated the customer service and friendliness, especially in a time where everyone is so on edge. I loved the Jeep so much, I bought it when I got home! Thank y’all for such a great experience! I’ll be renting again from y’all.

Photo of bob edwards bob edwards
Sep 8, 2020 5

There is always a great experience with Alamo, I've been choosing there services for a few years. Our firm always rent trucks and your line always exceed out expectations, nice clean, and up to date. We would like to thank you on another friendly swift in and out visit...

Photo of Sardar ShahKhan Sardar ShahKhan
Sep 7, 2020 5

Fast and friendly service at Alamo in Rdu airport. A bit of a line to get the actual car but I was satisfied with the car and that’s what really mattered to me on this trip.

Photo of Idolor O. Idolor O.
Aug 29, 2020 5

Nice and friendly staff. Fast service.

Photo of Charles English Charles English
Oct 17, 2020 4

All pretty good today at RDU. They didn't have any cars lined up, which seemed strange. Gave me the option of waiting for the full size I reserved or taking a minivan, the only vehicle ready to go. The minivan worked for me, so no problem.

Photo of Angelika Moss Angelika Moss
Oct 19, 2020 3

Customer service was good and I liked that they had multiple people working the counter when we arrived off of the shuttle. Unfortunately, the car we received was a non-smoking vehicle yet smelled horribly of smoke and marijuana. There were even two non-smoking stickers letting all drivers know it was a non smoking vehicle. We could tell they tried to mask the smell with a fragrance. We didn't realize it was smoke and weed until we pulled up to the gal letting us out. Since we were in a rush and needed to get on our way, I didn't want to have to go back and exchange vehicles. I informed the gal that looked over our stuff that the vehicle smelled like smoke and I asked her to put a note on our account because I didn't want to be responsible for it. She even said, "wow, I can smell it through my mask, I have made note of it". The next morning when we went into the car, the weed smell was incredibly strong. I believe the fragrance they tried to mask it with was gone so every time we got in the car, all we could smell the weed. Disgusting. Super disappointed that they would give us a car with trying to mask the smell of the marijuana. Unfortunately, we were on such a time crunch our whole trip (we were also 2.5 hours away) we couldn't exchange it out.

Photo of Kathy Compton Kathy Compton
Dec 4, 2020 5

Alamo (RDU) was wonderful to work with. The price was a little steep but the staff was wonderful...friendly, yet professional. When I needed to extend my rental and needed to use two different payment methods, he worked with me on that and made it happen. Returning the car was a breeze and the young lady who waited on me walked me outside to show me where to catch the shuttle to the airport, she did not just point! Overall experience was A+ and worth the extra money spent. ~Kathy

Photo of Daniel Neuls Daniel Neuls
Nov 30, 2020 5

Great customer services. Fast, efficient, user-friendly and effective. I will rent from alamo again. Excellent service!!!!

Photo of Nkem Okorie Nkem Okorie
Jan 4, 2021 5

I was in and out quickly! They have me an EXCELLENT car that I want expecting because there were no available economy cars. I'm DEFINITELY renting from them again! Thank you for being me bring in the New Year PERFECTLY 💞

Photo of Travis Brown Travis Brown
Jan 12, 2021 5

Great experience. Fantastic car, in and out very quickly without any hassles. First time trying Alamo, will return. 5 stars

Photo of James Perry James Perry
Jan 12, 2021 4

FYI. If you're a local and you reserve a car online for Alamo rental car, when you get to the RDU airport location you must have the payment plus $300 on a credit card. I didn't see this in the documentation, it would have been nice to know this up front. (TIME ENERGY WASTED) the payment has to be all on one card, you can't break the payment up, or use a debit card. I reserved a Toyota Highlander from the Turo app instead.

Photo of Mike L Mike L
Feb 15, 2021 4

Check in upon return quick and polite. Check in for car.... high pressure!!! Buy insurance, buy prepay gas. Which is cheaper than stations they told me...LIE prepay was 20 cents more.....need buy GPS......seriously Person outside in rain finding your car was great. Car was clean smelled fresh and had wipes to use

Photo of RedSox PhanTX RedSox PhanTX
Mar 26, 2021 4

A Dodge Journey is an SUV I suppose, but totally looked like a minivan (aka soccer mom). I didn't like the vehicle but had no other choices. Wishing there was more selection. I had over 2000 miles to drive and Alamo was very helpful, must wasn't happy from the start. They had the best price but sure wish there was a reward system. Without one, loyalty isn't an option. When I returned the car I got charged nearly 4000 instead of 900. Luckily my card company flagged it as fraud. In the end, someone got it right. Nice people to work with

Photo of Derrica Ellis Derrica Ellis
Apr 13, 2021 5

The service was quick and friendly. My agent was pleasant and helped make the right choice in my vehicle for my trip.

Photo of Pierre-Denise Gilliam Pierre-Denise Gilliam
Apr 29, 2021 5

The Alamo team at the Raleigh -Durham Airport (RDU) were very nice and professional. The car I received was clean and the interior had been wiped down. The sanitizing cloth that was left for me was a nice touch.

Photo of Corey Bratt Corey Bratt
May 23, 2021 5

This location is very professional, quick, and easy to use. Picking the car up was quick and dropping it off was super easy. Even though they don't "open" until 0430, you can drop the car off and get a ride to the airport at 0400. They are friendly and won't hassle you. This includes the Enterprise half of the business.

Photo of T P T P
Jun 8, 2021 5

Fast and efficient check-in at the counter. I was on the road in a matter of minutes. Nice 8 passenger vehicle, with great luggage space. The rental car location at RDU is so convenient.

Photo of Wayne A Wayne A
Jun 28, 2021 5

Probably the best rental car experience I've ever had. Though that may say more about every other time I've rented a car in my life. A two minute line and more employees came out of the back to help. A super friendly lot guy helped me pick out a vehicle in which I actually fit. Thanks.

Photo of John M John M
Jul 13, 2021 5

Great experience. Friendly, helpful, efficient counter staff. Lot attendant was soaked from pouring rain, handed me an umbrella & took me to my vehicle with a genuine smile. Excellent service.

Photo of Sara Draper Sara Draper
Jul 12, 2021 4

Great experience with my airport ticket you get a discount through delta. Shuttle bus was right there to pick me up and drop off my flights where early and late car was ready to go for us will recommend thank you

Photo of Ken Mascheri Ken Mascheri
Aug 12, 2021 5

Fast service! Great pricing! Great staff! Check in process was quick and easy. Dropping off was even better, met by an employee who checked me in quickly and was extremely helpful and pleasant! Went inside to use the restroom and herd, "bus is here, don't miss it!", from the employees. I made the bus!

Photo of Alberto Cota Alberto Cota
Aug 2, 2021 4

Overall good service. Quick pick up/drop off from to the airport from the car rental lot. Courteous and engaged employees. Did not get the upgrade I signed up for on the reservation page. The car smelled like smoke and the tires had very little thread. Otherwise excellent experience.

Photo of Mark P Mark P
Sep 10, 2021 5

I cannot say enough about what a great experience this was. After getting off the shuttle we walked into the rental place and there were several people in line in front of us. There were 3-4 people working the counter and the line disappeared in what seemed to be 2 minutes. Jasmine took care of me and she was great - really pleasant, so fast, gave me all my options in detail and got me into my car in minutes. The guys outside getting the cars for people were so nice and super fast - even offered us a water! The entire staff gives Alamo a great name.

Photo of Denisse Denisse
Jun 18, 2019 4

It's difficult to give someone a 5 start, because it would have to exceed beyond expectations. But Alamo Rent a Car is very close to my heart. We have used this company twice, gotten to NC very late at night and the process has been smooth. No issues of any kind, the down payment has always come back on time. Never have they taken our money just because. Their prices have been fair to us. Prices have not changed when I arrive, rates are the same as shown online. I have had a great experience with Alamo. They take our Debit card and we always get to choose our vehicle. Thank you for your great service.

Photo of Dick Kloppel Dick Kloppel
May 29, 2019 5

Our flight arrived late and we weren't able to pick up our vehicle until after 1 AM. The Alamo shuttle met us at the terminal and the clerks were efficient, friendly, and helpful. We were in our vehicle in less than 5 minutes. The vehicle was absolutely in like-new condition. When we returned the vehicle at 4 AM, the service was equally fantastic and we were on our way to the terminal in the shuttle in less than 5 minutes. This, coupled with a terrific rental rate, is the reason we prefer Alamo for our vehicle rental needs.

Photo of Vanja Raduka Vanja Raduka
Jun 7, 2019 5

Alamo was so easy to use. They made my first experience renting a car great! I love their happy driver deal. The cars are quality and very clean. I will definitely be using Alamo again when renting a car in the future!

Photo of Yeshanth Jayakumar Yeshanth Jayakumar
Jun 11, 2019 5

I have used other car rentals at RDU and I have had by far the best experience with Alamo. The agents ensure you get to your car quick and there is no hassling you to make you sign up for more and more insurance. Will give them a shot again. If you have Costco membership, do check their rates with Alamo, you might be lucky.

Photo of Reyza Viloria Reyza Viloria
May 25, 2019 5

Second time That I rent a car with them not going anywhere anymore this time they make my trip possible cause literary. I try to rent with other company and they where unable to explain all the things you are going to need went you are planning to rent a car from them so I book online and went I got to the office I was unable to get a car. So went online and book a car with Alamo without any problem or asking for more stuff went I get there a hour later everything was ready. They gave me a brand new car for my trip with only two miles is was comfortable and easy the employee where really good and are there to help you get the car that is going to fit your needs.