I rent cars about once a year and almost always go with Alamo. I frequently get a better vehicle than requested and the staff are usually very pleasant, even when they’re crazy busy. The cars are clean(ish, last rental they didn’t do the door mirrors), modern, and well equipped. My last rental was a “whatever is available” rental and I could have gotten a Ford Focus or Mitsubishi Mirage but I got a Jeep Compass with Apple Car Play navigation and a full length moon roof. Alamo has always taken good care of me.
Nov 16, 2022
The guy who assisted us at the rental agency was absolutely perfect! He was polite, friendly, and very knowledgeable about our car and things to do locally in Raleigh. The car was super cute and super gas efficient! I enjoyed my car and the customer service was unmatched! Thanks Alamo!
Nov 7, 2022
This was my first time renting from them & I was very pleased with everything. Smooth process & helpful staff. Shout out to Jason for helping me select my vehicle!! It was my birthday & he completed the mission!
To anybody whose looking to rent through Alamo, my only tip would be to ask all your questions in person because they don't do well answering the phone but other than that I would rent with them again in the future
Nov 5, 2022
Didn't know what to expect, but service didn't disappoint. Got off the plane followed signs to baggage claim as instructed via my call to Alamo prior to starting my trip. Shuttle bus stop and bus was easily identifiable. Driver was excellent. He asked each person which car rental they were going to, assisted with bags on entry and departure. Once there, process was so simple and stress free. Counter service was quick and pleasant. Deanna ( I hope I spelled your name correctly) was great! She offered advice for my rental as I got upgraded. Thanks Deanna, you were right about the truck, love the way it drives!! This is definitely a highlight in my trip so far!
Sep 25, 2022
We actually had a really great experience with this rental company. The check-in was very easy, and the checkout was extremely efficient.
For the return you don't even have to meet with anybody at the office. Somebody scans your car and lets you get to the return shuttle very quickly.
Our car was in great condition and served us well for the few days we were in town. I definitely recommend this place.
Sep 20, 2022
I rented a small SUV from Alamo for my recent trip to NC. The experience from start to finish was excellent. Staff were friendly and efficient, getting my in my way as quickly as possible. The car was clean and in good working order, I had no issues while I had it and the return process was just as efficient. I will definitely rent from them again.
Aug 30, 2022
HIGHLY recommend! Pay the extra few dollars as it is definitely worth it. Very smooth and easy car rental experience. Arrived late evening and was promptly taken care of by a very personable attendant. My car type was not available, so I was upgraded to an SUV, no questions asked. Ice cold water to go was a nice touch after my flight. Return process was just as easy.
Aug 24, 2022
Very efficient staff. Friendly, and offered several options. Checking in was a quick process and I was on my way way ahead of my anticipated schedule. The check-in process was equally efficient. Everything ran smooth as clockwork.
Aug 18, 2022
I received a brand new car (5,000 miles or so) in great condition. Service was great. Highly recommended.
Aug 15, 2022
Excellent service and got a great new car! Needed a larger 8 seater car and got a new Chevrolet Suburban 2022 with low miles on it. Worked perfectly through our 2000+ miles road trip. Booked via Costco and rental process and returns were smooth.
Jul 4, 2022
As an international traveller, after the truly awful experience of being turned away from a pre-existing rental agreement with another rental company, I was able to successfully rent a car through Alamo on the same day with no issues whatsoever. I have to say that this company (at locations in two different states) have been helpful, supportive and easy to work with, despite me having an international driving licence and banking. Thank you so much for keeping me from being stranded!!!
kenneth & belinda Holley
Jun 9, 2022
Great service for van rental. Customer service was outstanding. Vehicle was clean and everything went as planned. No problems. I recommend highly.
Jun 3, 2022
I would highly reccomend this car rental place.. At every point they were extremly accomodating. The process was soo smooth. They gave me an excellent car. The shuttle was fast and easy.. And they even didnt charge me for a few little things here and there which was really nice of them. I had an issue also with my flights and they were very accomodatinf in not charging me even though they could adjust the car reservation.. just overall a way better than expected experience and felt like they reallg looked after me. 5 stars easily with confidence.
May 24, 2022
Great service - from friendly employees to complimentary water. They worked to make the car rental experience as efficient and easy as possible!
May 12, 2022
Never really had a long wait or issue here. Reading the reviews of some of the other rental agencies, this place definitely sounds better. You might pay more, but having fewer issues and a better car is worth it usually.
May 9, 2022
Everything was great and easy. There was no hard sell on extras upon picking up and they didn't charge me any sudden fees upon dropoff. I had read the reviews before reserving a car and am happy I went with Alamo instead of a discount chain. I've had awful rental experiences before and wanted to ensure a good experience. Alamo did not disappoint.
Apr 9, 2022
After a very stressful day of flight delays with an unpleasant airline, we had a very late arrival. I called to see if there was any chance we would still have the car reserved and was very surprised and relieved we would still be able to pick it up. Emily at the Raleigh Durham location was wonderful and we felt went 'above and beyond' for us. With a cheerful "I wouldn't leave you stranded", she quickly and competently had us on our way, in a recommended vehicle that totally met our needs. We appreciate you Emily and Alamo, you'll be our first choice for future rentals!
Mar 31, 2022
Alamo was a great service. When we got to our destination to get the rental the check in and getting to the car was quick. The car was well maintained and clean. Returning the car was quick too.
Mar 29, 2022
The entire process of renting from Alamo was pervect from booking on line. To picking up the vehicle where they with many available models upgraded us to a minivan to returning the car.
We have used Alamo for years and when using others not of this brand have been disapointed in their actions especially when returning the car, not here
Mar 23, 2022
This was a great experience. I previously rented almost every month the last 13 years at a local (non airport) location. However, the Enterprise rate for monthly rental was about $400 more than Alamo and Enterprise would not come close to matching the Alamo rate. Thus, I reluctantly made the 70 minute round trip to the airport and Dre made it worth it. He was super friendly professional and made the experience great. EVERYONE i encountared were great