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SpringHill Suites by Marriott, Durham Chapel Hill

4.4

5310 McFarland Dr
Durham, NC 27707
Phone: (919) 403-1111
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Google Reviews

Photo of Shannon Bauman Shannon Bauman
Jan 9, 2024 5

Fantastic value for the money. Clean rooms, and incredibly friendly staff - the front desk, the room service, and breakfast staff. Also super friendly. For the price, which includes breakfast, it can't be beat. Location is clearly not walkable to downtown durham or chapel hill, but for our needs (visiting family over christmas on the outskirts of town), it was fantastic. I will state that SpringHill has really strange bathroom layouts - thats the reason for my 4 star on Rooms. It was clean and everything else was great, but the bathroom layout was odd.

Photo of Krasi Shtiliyanova Krasi Shtiliyanova
Dec 31, 2023 5

I usually rate Springhill hotels five stars. They are nice, clean, quiet and staff is great but I would have given this hotel seven stars if possible because of breakfast. Kudos to the people who run the kitchen. It was delicious and most importantly there were regular plates/silverware and not disposable ones. Totally impressed by that. I hope HQ rolls this out to other hotels to minimize trash.

Photo of Kaleigh Conly Kaleigh Conly
Nov 20, 2023 5

I stayed here for 2 nights. The room was clean, the bed was comfortable, and the hot tub was relaxing and hot. There were a lot of options for breakfast. It was easy to walk to a few places for dinner.

Photo of Jenine Moore Jenine Moore
Sep 29, 2023 5

Rooms were nice and plenty of space. Customer service was wonderful, free hot breakfast every morning. The gym was clean. Great location with a few places to eat within walking distance of the hotel. Applebee's is closed, which is across the lot from the hotel. The hallway had a smell in the hotel. I will return, hotel was great for work.

Photo of Lateef Caldwell Lateef Caldwell
Jul 3, 2023 5

Experience to never forget!! A one top-notch customer service team, very polite friendly. Absolutely 💯 follow the Marriott Brand recognition of surped customer experience. Had the opportunity to meet the General Manager David, outstanding person who values making sure his guests have a wonderful stay. Each and every shift staff performance is outstanding 👏 👌. The location was great, amenities well equipped, as well clean. The ladies who served breakfast in the morning outstanding kindness. This property is highly recommended, a perfect 🥰 getaway for relaxation, shopping, and restaurants. I needed to get out of the city life and decided on this establishment, which was a great choice for a week vacation. Continue the exceptional guest service that you have provided because I was beyond impressed 👏.

Photo of Lucy Lucy
May 15, 2023 5

This is an awesome hotel! I was in the area for a wedding and it was close to the venue. The breakfast every morning was great and had a good variety! Close to shops and dining, would definitely stay here if I was in the area.

Photo of joann joann
May 7, 2023 3

Our room was very clean. It lacked any amenities like lotion. You only had one soap dish in one bathroom the other had none. The coffee in the room was horrible. When we arrived the person at the desk could barely speak or look up. So rude. Anytime we asked a questions she seemed bothered. We saw her the next morning by the breakfast area and she was just as rude to many others. The coffee was hot in the morning but any other time of the day or evening it was cold as if it wasn’t emptied since the morning breakfast. When shifts changed the people were welcoming. Disappointed that you didn’t even have a cooler of water in the lobby. Your restrooms in the lobby were trashed and not working and when we mentioned it when we were leaving the girl at the desk didn’t say a word. You need serious training on how to welcome and acknowledge guests.