Tamale factory is not only nominated for best in Durham but also has a very fun atmosphere. This is all completely ruined by the wait time and poor service. When I arrived we just stood in the door waiting to be seated, there were only 2 other party's there already, waitress said they would be with us in a moment. We got seated and ordered our drinks, after about 10 minutes we ordered our food. It wasn't till about 20 minutes at the table that we finally got our drinks and was followed by the appetizer. The app was great, simple nachos but they were really good. unfortunately that's all I got to eat because after an hour of waiting I decided it would be faster to go somewhere else. I saw 5 other parties leave without getting even their drinks. One of the tables that was there before me was just getting their main dish when I decided to leave. I understand things happen, and will probably go back some time in the future but this was a poor first impression.
Thay Ravi Subramaniam
May 10, 2019
This is Mexican restaurant with a very friendly staff. The menu is quite elaborate and has a few vegetarian items. The portion sizes are on the "fuller" side, so be aware. I tried the Chili Relleno and it was delicious. The margaritas were great also. Enjoy
May 16, 2019
Tamale Factory is an excellent place for delicious Mexican food and they have wonderful drink specials everyday. I really enjoy the atmosphere that they have created there. I can't wait to have one of those delicious tacos and tamales.
Mar 30, 2019
The food was really delicious. Also had the Honey Bee cocktail and it was perfect. The staff was very top notch. I will definitely come back.
Jun 14, 2019
I haven’t eaten here but the cocktails are great! I’m a big fan of mezcal and I rarely see it anywhere outside of Mexico. This place has three different kinds!
Classic cocktails, seasonal cocktails and tequilas straight up or with a sangrita chaser. Mexican fare and outdoor seating.
Jun 25, 2019
A potentially great experience soured by being understaffed and poorly managed. The poor woman working by herself had to manage all the orders by herself and deal with the constantly malfunctioning draft lines. If I were the owner I’d pay for more help to have this place run properly.
*Edit* I was pleased to see the response below and I understand this wasn’t their status quo. I’ll come back again as the atmosphere was great and the food superb.
Jun 30, 2019
Wow! Tamale Factory serves superb, fresh Mexican food, all made from scratch, including the crema and fresh condiments. They have great beer on tap and my margarita was delicious, refreshing and expertly prepared.
May 5, 2019
Service is superrrrrrr slow. I've seen two tables walk out because of the wait. One had ordered food but left without getting their food. Another couple left because they weren't even offered water or drinks for ten minutes after being seated. This is with more than half the restaurant being empty. We also waited to be seated when there was only two parties in the whole restaurant. Food was good, well the food I actually got since it took so long, but for the price you don't get a lot. Servers were eating behind the bar. Pass on this one guys. Oh wait. There goes group three leaving now. I might make four in a moment.