Staff: 4 stars. They were nice and helpful .
Facilities: 3 stars. The hotel offers all you need for a good stay. However, the rooms are very outdated. Also I would suggest removing the dirty carpets from the bedrooms that will only give health issues to your customers.
Cleanliness: my room wasn’t cleaned or made up during my stay. I have never been to a hotel where they do this. No information on cleaning should be requested…
Overall: overpriced hotel with a lot of improvements to be done.
Amber Pitkin
Oct 12, 2022
3
Room was good and spacious. Bed was comfy. Toilet has been leaking for awhile as can be seen by staining on floor/wall, but not enough for me to switch rooms. Elevators were out of service daily. Hot breakfast provided was adequate, but options were limited and monotonous after a couple of days. It was an ok stay, although I expected higher quality with this brand.
Janice DZierra
Oct 10, 2022
5
Everything was absolutely perfect. From a helpful and kind staff check in to an immaculately clean room. Fresh and plentiful breakfast is back with the nicest attendant. Check out easy. All staff friendly and helpful going beyond excellence. Absolutely 100% will return if in the area. Room was beyond expectations. Doesn't miss a thing. Grateful for a wonderful stay. *Duke Health is right around the corner.
Nicole Craig
Aug 16, 2022
4
The staff was very friendly, they made accommodations for my family and I and last minute and we were so thankful.
The rooms were clean and spacious, with a microwave and mini fridge.
The free breakfast has a very early cutoff time but it’s worth the early wake up.
It’s close to Walmart and other stores/restaurants.
I would stay again if I had to travel to this area
Tameeka Williamson
Aug 11, 2022
4
I called in to get some hotel information and Ms Trina was a great help. She was very clear, friendly and got the job completed.
When I arrived I was greeted by Ms Kim. She had to fix an issue with the reservation which was for a king bed not a double.
When I got to the room I pulled out the sofa bed because it was right across from the king bed. Which I had never seen positioned like that before. Usually the sofa bed is to the left or right side with a small wall separating the two areas. The pulled out sofa bed was almost kissing the king bed, with very little room to walk through. Which was not a good setup. I found out it was a handicapped room, however it just wasn’t a good fit for me. I requested a new room and Mr Jim took me to a room on the fourth floor by some kind of machinery room at the end of the hall.
After setting up in the new room, which had a normal king bed and sofa bed setup. I heard a loud noise kind of like a garage door opening. If you are a light sleeper I would not recommend this room
The air conditioning in the room was positioned about a foot away from the king bed. This made it freezing by one side of the bed and the rest of the room was still warm. However there was a fan over by the kitchen area close to the sofa bed. Which I put on high.
Because I already changed rooms I didn’t want to drag everyone through that again.
The staff were great and friendly starting with Kim, then Jim. Later I spoke with Ava, Darryl who greeted me while in the lobby, was friendly and gave me helpful information during the evening and Amal. I enjoyed the pool and hot tub and breakfast.
The very unique thing about this location was the elite member spin wheel, that should be a fun game at other hotels. I appreciate the customer service they all provided
Wendy Lasher
Jul 17, 2022
3
Service was excellent!! The rooms definitely need a serious upgrade. Looks like it hasn't been upgraded since the 90's! Air conditioner units are old school and need cleaning. Looks great from the outside and lobby. I can't reiterate how wonderful the staff was!!
Steven Darnell
Jun 26, 2022
5
Experience was great. The pool was open from 6 until 11, longer than alot of places. The only thing that could have been better was more selection for breakfast. Had cheese omelets, waffles, muffins, yogurt, oatmeal, fruit and cereal. Sausage or bacon would have made it up to the standard continental breakfasts.
Debra Ford
May 31, 2022
5
Hello! A big thank you to Alex the manager on duty on Sunday, May 29th. He step up and provided outstanding customer service. My husband and I really appreciate him taking such good care of us.
The Great Lady
May 29, 2022
5
At this location the staff was terrific everyone I encountered was very pleasant! The rooms were good! I would stay again
Donna Colson
May 27, 2022
4
The first room took my breath away from the bleach smell, couldn’t air out:-(. Room was definitely clean. Front desk Switched me to a handicap room which on the first floor & it was different not having a shower to walk into, the water was all over the bathroom floor no matter how I tried to keep it dry. Not my preference of room set-up
Guy Fenley
May 19, 2022
4
The staff and location was 5 star. The beds were very comfortable. The only issue was the TV does not have a guide page, so u don't know what's on till you go to the channel. The bold roast coffee they have in the morning is very good as well. Would recommend this as a place to stay.
Rodney Wheless
May 8, 2022
3
Nice getaway spot, close to the airport and has a shuttle service. My only complaint is the hot tub and pool has to much chlorine. Eyes was burning and smelled chlorine for awhile. The gym is small and a couple of the barbells was missing. The breakfast however had nothing i desired and the fruit was not fresh.
Patrick Masterson
Apr 12, 2022
5
Hotel is very clean and the staff was exceptional. Some of these Springhill suites have been hit or miss; this one is definitely a hit.
