If I have an issue I can usually look towards management for help.
Well I didn’t feel that way at this gym. Karol the manager signed me up for a membership and didn't share crucial information about the policy.
I’ve had such a difficult time bringing my plus one and even bribed to leave money in the tip jar to let him in the gym.
When I talked to Carol about it, she acted like it was all my fault for not knowing the policy. May I remind you the information she lacked to share with me. More then once my plus one had to leave and wasn’t allowed access to the gym.
Finally I just decided to cancel my membership. I just feel like she isn’t an honest person and I could be wrong, but that how she made me feel.
Anyways, I’m not saying don’t join this gym, I’m just leaving a review of my experience.
May 27, 2019
I really LOVE this fitness center. You will too.
Movies while your cardio.
LOTS of brand new machines.
Staff is super knowledgeable and Helped get my plan.
Lockers are cheap.
#1 CLEAN AS AN WHISTLE!!!!
May 23, 2019
PLEASE DO NOT JOIN. If it was possibly to give negative stars I would. I went to this gym 3 times and on the fourth day I went to cancel but they told me that after three days you couldn't. I had to pay out the contract for an entire year and afterwards they were still billing me! I had to call multiple times and write multiple emails threatening to pursue legal action in order to finally terminate my membership. There is still a 30 day cancellation period afterward were they hold you responsible for bills and payments. I have been a member at multiple gyms and never have I come across such a crooked, scheming, and unprofessional company. I don't ever write reviews, but I needed to write this one in hopes of saving some innocent sole of going through the same painstaking and gruesome process that I had to endure.
Apr 3, 2019
Good luck trying to cancel to they bill you month to even after you try to cancel over the phone or in person basically you can't cancel until you've paid your balance. It's messed up but read the contract details before signing up with them.
Apr 19, 2019
Been a member for 3 years, down 30 lbs...25-30 more to go! Equipment is always working, place is clean and staff is knowledgeable, friendly and helpful. Smoothiesd are delicious and healthy.
Jul 24, 2019
Need to find a workout while on vacation. This is an excellent facility with all the equipment that I need. I waz rather impressed with the variety of machines and free weight equipment they had. Trap bars, kettle bells, free weighs and dumbells to 120lbs. The equipment was in good shape, facility very clean and the customer service saw great. In addition, the day passes were 10 dollars with is unheard off to use such a quality facility. If you ever are in Raleigh and need to workout, you need to go here.
Sep 4, 2019
I have been a member here thanks to the client you guys canceled the membership for no reason and was called the police as if he had done something bad making his reputation look bad. I’m very unhappy with how management is handling this situation of a 2 year old in child care they are not being profesional at all. I have known this couple for a while now and they are really good people and kids are kids if you are a parent you know toddlers just want to be playing around and they do not want to be sitting and that’s what the sitters suppose to be watching, as a client I’m asking for the owner to have a talk with the member because this was not the correct way to handle this situation management Karol has not been complying with the policy just decided to take a shortcut and cancel this persons membership with out looking for alternatives.Manager at this location needs more training apparently she can’t handle this...
Sep 2, 2019
I went in as a guest and I did not like the service.They have literally the worst customer service obviously need more training including management .They have two stair masters and only one was working.I left my kid in the children’s room the adult that suppose to be supervising the little ones was on her phone she sees them when you open the door and that’s all and continues to be on her phone.
Oct 14, 2019
hi , my neme is gergus and i had a pleasent expaereiance at this place they get a good stem room i met sumone and we talked ( ͡° ͜ʖ ͡°) . yeah i hate thus place here yuuum food at veniding machine . yah lster losers.